Training Services
Training Services for Business Process Outsourcing Success.
Training an Excellent BPO Team For You
Training Designed for Your BPO assignment
The Training Business Process Outsourcing (Training BPO) service provides training for our BPO assignments. We take your available work instructions and training videos, add additional training aids, and develop a customized training program to deliver success on your BPO assignment.
Our Training BPO service program focusses on:
- Onboarding: This covers company values, standard operating policies, and basic skills.
- Process training: This focuses on your specific BPO assignment, the knowledge required to perform daily tasks, and knowledge related to the tools, applications used in performing that task.
- Communication skills development: This ensures that the BPO team member can proficiently communicate in English, or another non-English language with you.
- Continuous Upgrading of Skills: BPO service requirements change over time. Training Services ensure that your BPO team stays updated.
- Continuous Performance Evaluation: Business Process Outsourcing Training service provides feedback to each team member regarding their performance. Feedback from the BPO team members also results in the continuous refinement of the training platforms.
Training BPO service provides training to our team members in Data Services, Finance and Accounting Services, Logistics BPO Services, Business Process Automation, Healthcare BPO Services, Retail BPO Services, and all our other industry BPO services.
Hire
Train
Manage
Deliver
Improve
BPO Training Platform
Mirroring Your Training Expectations on our cloud platform
After understanding the details of your current process, we will be able to layout the proposed workflow. ARDEM’s intelligent developers will create a replica of your current system on our platform which will be utilized for training all employees.
Recreate All Steps Of Your Process
Once we have mirrored your system in our virtual environment, each step of your process will be recreated to train employees. Training can easily be monitored with dashboards to view the progress of each employee for every single task. Using real-time metrics, we can identify if certain employees need re-training and ensure all employees reach a certain level of efficiency.
Eliminate Risk Before Interfacing With Your System
Using our virtual environment, training of employees can be monitored to ensure that a certain level of efficiency is achieved. By developing a quality plan, each employee will be trained and monitored to remove risk prior to interfacing with your system.
- Develop
BPO Training Platform
Mirroring Your Training Expectations on our cloud platform
After understanding the details of your current process, we will be able to layout the proposed workflow. ARDEM’s intelligent developers will create a replica of your current system on our platform which will be utilized for training all employees.
- Replicate
Recreate All Steps Of Your Process
Once we have mirrored your system in our virtual environment, each step of your process will be recreated to train employees. Training can easily be monitored with dashboards to view the progress of each employee for every single task. Using real-time metrics, we can identify if certain employees need re-training and ensure all employees reach a certain level of efficiency.
- Achieve
Eliminate Risk Before Interfacing With Your System
Using our virtual environment, training of employees can be monitored to ensure that a certain level of efficiency is achieved. By developing a quality plan, each employee will be trained and monitored to remove risk prior to interfacing with your system.
Blog
How to Manage Your Remote Teams Effectively
From eliminating the need for paperwork to eliminating the need for physical office space itself, modern technology has completely transformed the working space, swapping desks and conference tables for virtual platforms. However, the growing popularity of these places is also raising new concerns over the efficient management of remote teams in terms of work quality and productivity.
How Do You Succeed in BPO Service Training
Success in BPO Service training begins with recruiting the best talent for the BPO assignment. The BPO service trainer must gain knowledge of your current process. The BPO service trainer must take inventory of all your related work instructions, training videos, and any other available training help aids. Next, the cloud training platform is designed and tested to confirm that it will provide superior training to the BPO team members. BPO performance metrics are defined with your input. Trainee performance is evaluated continuously. Feedback is provided to the BPO team members for continuous improvement. Testing may be used to qualify BPO service team members. Qualified team members progress to begin work on their BPO assignments.
Recruitment and Training
We hire and train your team as per a prescribed workflow tailored to your processing requirements.
Monitoring
Metrics of each user are reviewed and re-trained to improve and meet expected performance levels.
Live Processing
Once the team has met a certain level of certainty, we deliver quality performance in your system.
Scalability
The training process is further optimized to grow your team as your need grows.
Blog
The Importance of Training Remote Employees
The need of the hour is to equip your teams with effective collaboration tools and subscribe to a secure digital workplace that offers extensive connection, communication and sharing features. However, merely equipping your remote teams is not enough. This is the time to build a strong team, leverage diverse talent and create protocols for remote working.
