Keep invoices moving, apply cash accurately and give overdue accounts a clear next action. ARDEM’s accounts receivable outsourcing services combine trained specialists, automation and accountable follow-through to manage agreed B2B receivables work in your approved systems.
Discuss the receivables work your team needs managed.
Review the work, operating controls and reported balance movement from two ARDEM client engagements.
34-location industrial parts distributor. Prophet 21.
The published case reports aged receivables moving from $3.7 million to $1.8 million between January 14 and April 6. Portfolio segmentation, customer outreach, remittance review and approval-controlled cleanup supported the workflow.
Read the distributor AR case →Global security and communications provider. QuickBooks.
Outstanding receivables declined from $4.74 million to $3.65 million within 1.5 months. ARDEM connected customer follow-up, current account notes, remittance tracking and payment posting across approximately 300 customers.
Read the managed AR collections case →These are receivables-balance results from separate engagements. Review each case for its scope, measurement period and controls. The results do not establish a guaranteed cash-recovery amount or DSO improvement.
Start with a specific bottleneck or a connected invoice-to-cash operation. Our accounts receivable services are scoped around recurring B2B work, the outputs your team needs and the decisions you retain.
On smaller screens, scroll within the table to review outputs and approval responsibilities.
| Work ARDEM manages | Output your team receives | Decisions your team retains |
|---|---|---|
| Customer billing and portal administration | Prepared invoices, delivery or portal status, maintained customer records and a queue of missing information. | Billing rules, commercial terms and required approvals. |
| Cash application and remittance matching | Matched receipts, authorized accounting updates and visible unapplied-cash exceptions. | Posting authority and approval of financial adjustments. |
| Customer follow-up, disputes and deductions | Account notes, supporting records, next actions and unresolved items assigned to an owner. | Credit policy, settlement terms, escalation decisions and customer-contact rules. |
| Account and payment reconciliation | Supported comparisons, investigated differences and resolution or escalation status. | Approval of credits, offsets, write-offs and other ledger actions. |
| AR reporting and operating administration | Aging, agreed DSO measures, completed-work reports and an exception queue with reasons and next steps. | Accounting policies, targets, reporting requirements and financial approvals. |
Scope can cover selected activities or a broader managed AR operation. Your ERP, accounting applications and customer portals remain part of the operating design.
ARDEM Receivables Manager is part of our cloud platform offering, used by our teams to support managed receivables delivery. You engage ARDEM to manage the agreed operation. We design the workflow, configure appropriate tools and combine automation with specialist review around your required outputs.
Work can run in your approved ERP, accounting applications and customer portals. Agreed connections can use APIs or secure file exchanges, with real-time exchange where supported. Access, field mapping, failed transfers and destination acceptance are tested before launch.
Reporting can be provided through an agreed ARDEM platform view or returned to your systems for operational reporting and business intelligence. The engagement defines the data, refresh timing and receiving environment.
See how ARDEM combines AI, automation and specialist judgment.
Payment references, customer identifiers, invoice numbers and amounts are prepared for matching against the receivables ledger. Programmatic checks and specialist review identify incomplete, conflicting or unmatched records before an authorized posting proceeds.
Approved records move to the agreed accounting system or review queue. Rejected postings and unresolved differences retain an owner and next action. Automation supports the control model; it does not replace review of ambiguous payments or authorization of ledger adjustments.
Connect the agreed sales, payment, settlement, bank and accounting records to investigate differences and follow the required correction or decision through to completion.
Compare the payment and remittance with the invoice, identify the missing reference, claimed deduction or approved credit, and obtain the required decision. Update the authorized record and keep unresolved items visible. Repeated deductions can then be reviewed for a source-data or billing issue.
Completion can mean a corrected record, a supported reconciliation or an escalation requiring your decision. A discrepancy must be investigated before it can be described as recoverable cash.
An accounts receivable firm should make delivery ownership and customer-contact rules clear. We learn your billing rules, customer expectations and unresolved work, then agree who owns each handoff. Start with selected activities or connect several workflows under one managed operation.
Your ARDEM Client Partner stays connected to the relationship, working with delivery leaders to keep issues visible and bring in senior leadership when needed. Customer communications and financial authority follow the responsibilities agreed with your team.
For a connected operation spanning receivables, payables and accounting, explore finance and accounting outsourcing.
The managed service combines accountable delivery, trained coverage and documented review. Your team gains a clear view of completed work, unresolved balances and the next action required.
Scope, system access, representative records and acceptance testing determine the transition plan and production date.
Billing and cash-application work follow agreed delivery windows, quality checks and escalation paths for blocked items.
Customer responses, missing remittances, unapplied receipts and disputes remain assigned until resolved or escalated for the required decision.
Plan workloads, trained coverage and review capacity around portfolio changes and the agreed service requirements.
Validation, documented review and approval-controlled ledger actions support accurate records and traceable corrections.
Agree the starting portfolio, aging definitions and delivery measures before production. Track invoice delivery, cash-application turnaround, unapplied-cash age, dispute status, overdue balances and DSO where relevant to the scope.
Each review should show completed work, unresolved items, the reason for a gap, its owner and the next checkpoint. Reporting separates receipts, applied cash and approved ledger adjustments. Payment terms, sales mix and customer behavior also affect DSO.
Client feedback
Early accounts receivable support
“I had a chance to collect some initial feedback and review the numbers on the progress your team is making. It is remarkable. Our group is super excited and impressed by the progress made so far.”
Accounts receivable and collections support
“I appreciate that all the work that you guys are doing on it, it's been a big help and you can see each week when you're sending us these statements.”
Accounts payable and receivable experience
“I previously worked with ARDEM when I was employed with The UEP Group where we used your services for AP and AR, and was impressed by your offerings.”
Accounts receivable support
“Many thanks to you and the team for the great work you are doing.”
Review the portfolio and system handoffs, test representative records and agree the conditions for production. Launch timing follows the scope, access and acceptance requirements.
Review the customer portfolio, aging, systems, remittance quality and current exceptions. Define the required result, baseline and approval responsibilities.
Design or document the workflow, matching rules, customer communications and system handoffs. Agree access, testing, acceptance and a phased production plan.
Test representative invoices, receipts, disputed items and rejected postings. Validate customer-facing messages and downstream acceptance with the appropriate owners before expanding production.
Manage delivery against the agreed measures, resolve exceptions and review open decisions. Investigate recurring causes and implement approved improvements with clear accountability.
Define which customer records the service needs and who may access them. Confirm processing locations, transfer methods and retention requirements. Establish access removal and incident communication before production.
Review current assurance documents with your security team. Confirm the entity, systems, services and period covered. Cloud-provider assurance is not the same as assurance over the managed receivables operation.
Document who can approve credits, offsets, write-offs and changes to payment terms. Retain supporting evidence and a history of authorized actions. Your organization retains responsibility for its accounting policies and regulatory obligations.
Accounts receivable outsourcing services transfer agreed billing, cash application, customer follow-up, reconciliation or reporting work to an external provider. ARDEM manages the selected recurring B2B workflow, while your team retains credit policy and financial approval authority.
No. You engage ARDEM to manage agreed receivables work and deliver the required result. We use the appropriate client systems and ARDEM tools to support that service. The operating design determines what technology is needed, rather than asking you to adopt a new platform first.
No. A difference may reflect timing, missing information, a fee, a coding error or an item requiring further investigation. We establish the evidence and track the required action. Confirmed corrections and recoveries are reported separately from unresolved differences.
When comparing accounts receivable outsourcing companies, assess portfolio size, aging, account complexity and the work needed to resolve exceptions. Systems, contact channels and reporting also affect effort. Compare setup and backlog work separately from recurring delivery, and include the responsibilities your team will retain.
The engagement defines the customer groups, contact identity, approved messages, channels, frequency and escalation rules. ARDEM documents conversations and next actions, investigates disputed balances and coordinates with your sales or finance owners. Customer treatment, payment terms and financial adjustments follow the agreed authority.
Yes. A defined scope can cover receipt and remittance matching, unapplied cash, reconciliation and related exceptions while other receivables activities remain with your team. The handoffs, source access and acceptance checks are documented before production.
This service is designed around a business’s ongoing commercial receivables operation, including billing, cash application, customer follow-up, disputes and reporting. It is not limited to placing delinquent balances with a recovery agency. Any specialist recovery or legal escalation is evaluated separately rather than assumed to be part of the managed scope.
Share the workflow, systems, approximate volume, aging or unapplied-cash issues and the result you need. Representative, appropriately shared records help define access, review, communication and delivery requirements. You do not need a completed technical specification before the initial discussion.
Supporting business operations since 2004.
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