Managed freight bill processing for carriers and logistics providers. ARDEM combines document automation, carrier validation and exception ownership to move BOL data toward billing readiness, with NMFTA eBOL standard support for LTL operations.
ARDEM combines freight bill processing automation with a team that manages validation, missing information, and exceptions. We turn shipment documents into billing-ready data and support higher shipment volumes—helping carriers and logistics providers reduce manual processing and keep billing moving.
One published LTL engagement supported approximately 85,000 freight bills per week and cleared 20,136 bills on a documented peak day without backlog rollover. The case describes managed processing, quality review and backup coverage.
Review the high-volume LTL case
A separate engagement covered 250 to 300 freight invoices and 300 to 350 POD bills per day, with customer-portal workflows, two-level quality control and trained backups.
Review the billing and POD caseThese are engagement-specific operating examples, not a universal service level, automation rate or verified cash-collection result.
Start with BOL capture, billing data preparation or a connected document-to-billing workflow. We define the handoff with you so extracted data, an accepted system record and an issued invoice are measured as distinct steps.
Explore NMFTA eBOL support | See the BOL-to-billing workflow | See a managed freight operation at scale
ARDEM connects BOL capture, carrier-specific validation and structured API delivery with a team responsible for exceptions and follow-through. We configure the workflow around your carrier systems, supported eBOL version, required fields and acceptance rules.
See ARDEM’s BOL-to-eBOL integration approach.
The NMFTA electronic bill of lading (eBOL) standard provides a common framework for creating and exchanging digital bills of lading in LTL shipping.
An eBOL interface does not resolve every incomplete document or inconsistent account record. ARDEM connects BOL capture with field mapping, validation, exception handling and downstream delivery. Your team gets an operating workflow, not just extracted text or another queue to supervise.
The workflow can include PRO number and duplicate checks, account-number normalization, billing-term logic and mapping into structured API data. We establish the supported schema, carrier-specific requirements and acceptance tests before connecting an engagement to production systems.
ARDEM manages the agreed checks and exceptions between BOL receipt and delivery into the carrier’s systems. eBOL acceptance, completion of a billing record and invoice issuance are distinct milestones. We define which endpoint the workflow owns and measure turnaround at that endpoint.
Supporting business operations since 2004.
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ARDEM Transportation Manager is a cloud solution built by ARDEM to help manage logistics back-office work, connect client legacy systems and automate freight billing. ARDEM combines this technology with freight process expertise, integration work and a team responsible for the agreed delivery. The solution is configured around your approved workflow and existing systems, rather than assuming you must replace your TMS.
Automation handles repeatable capture and processing steps. Freight specialists review incomplete information, resolve agreed exceptions and follow through on the system handoff. Your operation has both the technology and the people needed to keep billing work moving.
Explore ARDEM logistics technology and our managed automation approach.
Capture the required fields from freight documents and check them against the shipment information and customer rules agreed for your workflow. Missing or conflicting data goes to review before the next handoff.
ARDEM works the agreed exception queue and documents what needs research, correction or a client decision. Your team retains authority over pricing policy, approvals and decisions outside the operating scope. For LTL workflows, that can include missing or mismatched PRO numbers, account and billing-term discrepancies, and missing PODs where customers require them for billing.
We plan the data format, access and delivery method around your TMS, billing system or approved customer portals. Integration and acceptance requirements are established before production.
Evaluate processing cost alongside accepted output, rework, exception aging and backlog. Plan normal and peak volumes together, rather than assuming that automation removes every capacity constraint.
Need the supporting delivery documents first? Explore proof of delivery processing. If your team pays incoming carrier invoices, use freight bill auditing to review those charges.
Compare operating models using your current volume, cost per accepted bill, backlog age, rework and unresolved exceptions. Include the effort needed for integration, transition, peak coverage and ongoing governance. Agree what counts as completed work before comparing a processing price with your internal cost.
Shorter document-related billing delays can help invoices go out sooner, supporting cash flow. Track billing-processing cost per shipment, correction rates and internal follow-up hours alongside the time from BOL receipt to invoice issuance.
During evaluation, define the proposed scope, normal and peak volumes, coverage, system dependencies and reporting requirements. Commercial terms and service measures are established for that scope. Faster document processing does not by itself establish faster customer payment.
| Work stage | ARDEM, within agreed scope | Your team retains |
|---|---|---|
| Capture and validation | Document intake, field checks and review of incomplete records. | Approved source access, reference data and business rules. |
| Exception resolution | Research, correction, follow-through and escalation records. | Pricing policy, approvals and decisions outside the operating scope. |
| System handoff | Agreed output checks and receiving-system acceptance where included. | System permissions and authority over invoice issuance, payment terms and collections unless separately scoped. |
Review document variation, customer rules, current backlog and system dependencies. Test representative documents and exception scenarios, confirm acceptance criteria and establish launch gates, processing cutoffs, escalation contacts and backup arrangements before expanding the work. See how an ARDEM engagement starts.
Your first workflow discussion can start with document types, systems, approximate volumes and the exceptions that slow billing. Operations and technology requirements help define a practical starting scope; a finished specification is not required. Request current, scope-specific security and continuity documentation as part of the evaluation.
Make intake, validation, exception research, client approvals and final delivery explicit. A named operating owner, review cadence and escalation contacts keep responsibilities clear. Coverage, processing cutoffs and backup arrangements are set for the engagement.
A captured field is different from a complete bill. Review accepted output, processing time, rework and pending exceptions at the agreed endpoint. Payment timing also depends on invoice issuance, customer terms and collection activity.
In one published LTL engagement, ARDEM supported approximately 85,000 freight bills per week and cleared 20,136 bills on a documented peak day without backlog rollover. The case describes distributed processing, quality review and backup coverage. Specialists managed the processing, review and backup coverage for this engagement.
Read the LTL freight workflow case
A separate published engagement covered 250 to 300 freight invoices and 300 to 350 POD bills per day, with portal workflows, two-level quality control and trained backups.
If issued invoices are waiting on payment, explore managed accounts receivable for a separately defined receivables workflow. For the wider operating scope, see logistics BPO services.
Review accepted output, turnaround, rework and open exceptions together.
Scope and documentation
Review the security requirements for the proposed workflow, the systems involved and the applicable supporting documentation before work begins.
Responsibilities and controls
Agree user access, permitted data use, transfer methods, retention requirements and incident contacts for the engagement.
Client-defined authority
Define approval limits, review evidence, change control and the records your finance or audit team requires. Align the operating process with your control requirements.
Connect document automation to the systems your customers already use. Discuss how ARDEM’s document capture, carrier-specific validation and managed exception handling could complement your platform or integration offering, with interfaces and responsibilities defined for the engagement.
Carrier IT teams can review access, field mapping, test scenarios and receiving-system acceptance alongside operations. Technology providers can explore a collaboration around a defined customer workflow without assuming a replacement TMS or a universal connector.
Yes. ARDEM can capture information from scanned or digital BOL documents, validate the required fields and map the result into structured data for an agreed carrier API workflow. Unclear handwriting, missing information and conflicting records go through review rather than being treated as completed transactions.
Yes. ARDEM uses the NMFTA eBOL API standard in its carrier workflow approach, with data mapping, validation and delivery configured for the supported version and receiving system. We review the carrier’s implementation and additional business rules during solution design. See our NMFTA eBOL integration approach.
ARDEM designs the integration around your existing carrier systems where the supported interfaces and approved access allow it. Field mapping, API requirements, output formats and acceptance checks are established before launch. The engagement is not premised on replacing your TMS.
No. An eBOL exchanges shipment information. Rating, billing-record completion and invoice issuance are separate steps that depend on the carrier’s systems and controls. ARDEM defines the operating endpoint with your team so a successful data submission is not reported as a completed invoice unless that further step is included and verified.
The workflow is designed to accelerate the path from BOL receipt to billing-ready data through automation and managed exception handling. Timing depends on document quality, required checks, exceptions and receiving-system availability. We define the start and completion events and review measured results for the proposed scope before committing to a turnaround target.
Retrieve and match delivery documents so records are ready for billing and customer follow-through.
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Keep customer billing, cash application and account exceptions moving.
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Review incoming carrier charges against agreed rates and shipment records, with documented discrepancy follow-through.
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