Billing handoffs are inconsistent
Customer invoices, supporting documents, portal submissions, and delivery status may be split across systems, inboxes, and local teams.
Senior review: within one business day Request a B2B AR Workflow Review
MANAGED B2B RECEIVABLES OPERATIONS
Managed B2B Accounts Receivable Services
ARDEM manages B2B customer billing, cash application, remittance matching, unapplied cash, account reconciliation, credits, exceptions and reporting within your existing ERP.
This service covers managed B2B receivables operations. It is not a consumer collections service. Your team retains credit policy, commercial decisions and escalation authority.
- Keep customer billing and cash posting moving
- Resolve remittance, credit and unapplied cash exceptions
- Improve account-level visibility and reconciliation discipline
Managed executionNot resource-only staffing
Human + automationJudgment where it matters
Defined financial controlsClient authority stays documented
B2B operations onlyNo consumer collections
Organizations ARDEM has supported
Operating since 2004Long-term managed operations experience
Documented workflow controlsRoles, rules, QA, and escalation
Built for recurring workScalable daily execution and reporting
Client approval retainedFinancial decisions follow defined authority
Managed AR services built around your existing systems
Outsource B2B Accounts Receivable Operations Without Replacing Your ERP
ARDEM's accounts receivable outsourcing services can support selected activities or a broader non-collections AR operating workflow within client-approved ERP, accounting, banking, and customer-portal environments. Scope is built around your transaction volume, systems, exception burden, control requirements, and internal responsibilities, with ARDEM accountable for the agreed day-to-day execution.
Works With Your Existing ERP and Finance Technology Stack
National industrial distributor AR case study
How ARDEM Structured Control Across a National Receivables Operation
A national industrial parts distributor needed one operating method across 34 locations and 2,633 customer accounts with open items. ARDEM centralized customer- and invoice-level activity, remittance exceptions, credits, possible offsets, approval-controlled ledger cleanup, practical automation, and weekly governance around the client's existing ERP.
Read the Managed AR Operations Case StudyThis case study reflects a broader client-specific AR scope. The service advertised on this page excludes collection and debt-recovery services.
34 locationsNational operating footprint
2,633Customer accounts with open items
51%Reduction in over-30-day AR from January 14 to April 6
$3.7M to $1.8MMovement in over-30-day receivables during the documented engagement
The operating problem
AR Pressure Is Rarely Just an Invoicing Problem
Transaction volume exposes the gaps around each customer account: billing handoffs, payment matching, missing remittance, unapplied cash, credits, offsets, reconciliations, exception ownership, and reporting.
Cash posting and remittance exceptions accumulate
Lump-sum payments, partial payments, incomplete remittance, credits, and offsets create manual research and unapplied balances.
Reconciliation and visibility lag
Without one owned queue, customer balances, ledger exceptions, and open decisions remain difficult to reconcile and report.
What ARDEM manages
Managed B2B Accounts Receivable Services Built Around Your Workflow
Scope is designed around your transaction volume, systems, controls, exception burden, and internal responsibilities. ARDEM owns the agreed execution. Credit policy, customer treatment, collection activity, cash movement, adjustments, offsets, and write-off authority remain with the client unless a separately documented, approved responsibility is explicitly included - and collection services are not part of this offer.
B2B customer billing operations
Prepare and distribute customer invoices and supporting documents, validate required data, support approved customer portals, track delivery status, and update client systems.
- Invoice creation and validation
- Customer portal submission
- Delivery-status tracking
Cash application and remittance matching
Match customer payments to invoices, review remittance detail, post approved activity, and route incomplete or ambiguous items through a controlled exception queue.
- Payment and invoice matching
- Remittance research
- Unapplied-cash review
Account reconciliation and exception handling
Reconcile customer balances, identify credits and possible offsets, document open items, and prepare adjustment or cleanup candidates for client review.
- Customer balance reconciliation
- Credit and offset review
- Approval-controlled cleanup
Operational reporting and governance
Report transaction volumes, turnaround, unapplied cash, reconciliation status, open exceptions, and decisions requiring client action through a defined review cadence.
- Daily queue visibility
- Exception and decision logs
- Recurring performance review
Financial control and governance
Financial Controls Designed Around Your B2B Operating Model
ARDEM manages the documented operating workflow while your organization retains credit policy, customer-relationship decisions, collection activity, cash authority, and final approval over offsets, write-offs, and ledger adjustments. Access, permissions, quality review, approval rules, and escalation paths are defined before steady-state work begins.
Defined authority
System access, posting permissions, approval tiers, financial policies, and responsibilities are documented before production.
Separated responsibilities
Execution, review, approval, and cash-control roles are separated according to the client's operating model.
Approval-controlled ledger action
Credits, possible offsets, adjustment candidates, and write-off candidates are documented and routed for client approval before execution.
Visible governance
Queue reporting, exception logs, open-decision tracking, review cadence, and continuous improvement keep performance and risk visible.
Managed Accounts Receivable Services
A Managed B2B AR Operating Model Built for Daily Control
ARDEM's managed accounts receivable services combine trained AR specialists, workflow automation, defined financial controls, exception ownership, reconciliation discipline, and operating reports. Your team retains customer, credit, collection, cash, and financial-decision authority while ARDEM manages the agreed non-collections workflow.
- Defined responsibilities, handoffs, approval rules, and escalation paths.
- Daily billing, cash-application, remittance, exception, and reconciliation management.
- Quality review, operating reports, service measures, and continuous improvement.
- A defined statement of work and managed-service fee rather than undifferentiated labor hours.
AP Operations ControlIllustrative workflow view
Metric tileStatus label
Invoices issuedOn plan
Payments postedMatched and posted
Unapplied itemsNeeds remittance or review
Reconciliations openOwner and next action visible
Illustrative workflow dashboard - not an ARDEM software interface.
How it works
A Controlled Path From Discovery to Daily Operation
Assess
Map transaction volume, systems, billing channels, remittance inputs, exceptions, reconciliations, controls, and the current operating burden.
Design
Define scope, responsibilities, rules, service levels, quality checks, approvals, escalation paths, and reporting.
Transition
Train within approved systems, test the workflow, validate controls, and stabilize queues through a controlled launch.
Manage and improve
Run the daily operation, report performance, resolve recurring process gaps, and improve the workflow over time.
Questions buyers ask
Frequently Asked Questions
What managed accounts receivable services can ARDEM provide?
ARDEM can manage selected activities or a broader non-collections B2B AR workflow across customer invoice creation and distribution, portal submission, cash application, remittance matching, unapplied-cash review, account reconciliation, credit and offset review, exception handling, reporting, and governance.
Does ARDEM provide collections or debt-recovery services?
No. This paid offer is for B2B accounts receivable operations and explicitly excludes consumer debt collection, collection-agency services, dunning, debt recovery, and outbound collections. The client retains all collection activity and customer-treatment decisions.
Can ARDEM work in our existing ERP and customer portals?
Yes. ARDEM can operate within client-approved ERP, accounting, banking, file, and customer-portal environments using documented access, permissions, workflows, and controls. System replacement is not required.
How is ARDEM different from a staffing provider?
A staffing provider supplies labor. ARDEM defines and manages an agreed operating workflow with documented responsibilities, service measures, quality controls, exception ownership, reporting, governance, and continuous improvement.
Can we outsource selected AR activities instead of the full process?
Yes. Clients can begin with a focused workflow such as customer billing, cash application, remittance matching, unapplied-cash review, or account reconciliation, then expand the scope after the operating model is stable.
Who retains financial and customer authority?
The client retains credit policy, customer-relationship decisions, collections, cash authority, and final approval for ledger adjustments, offsets, and write-offs. ARDEM's permissions and responsibilities are documented in the scope and operating controls.
How does ARDEM transition AR work without disrupting daily operations?
ARDEM maps the current process, defines responsibilities and controls, trains within approved systems, tests the workflow, runs a controlled transition, stabilizes open queues, and establishes reporting before steady-state operations.
How are managed AR services priced?
Pricing is configured around a defined statement of work, transaction volume, process complexity, systems, service levels, controls, and reporting. The commercial model is a managed-service fee for the agreed scope rather than simply purchasing undifferentiated labor hours.
What should we prepare for an AR workflow assessment?
Bring estimated monthly billing and payment volumes, ERP and portal details, current team responsibilities, unapplied-cash and reconciliation pressure, exception types, reporting requirements, and the activities you may want ARDEM to manage.
Take the next step
Get a Clearer Plan for Your
B2B AR Operation
Review your customer billing, cash-application, remittance, reconciliation, exception, control, and reporting workflows to identify the best starting scope for a managed operating model.