Introduction

ARDEM Incorporated is dedicated to protecting the privacy and security of our clients’ information. This Privacy Policy outlines our approach to collecting, using, sharing, and safeguarding information in the course of providing Business Process Outsourcing (BPO) services, with a special emphasis on the responsible use of automation. 

Scope and Application:

This policy is applicable to all personal and non-personal data we collect from our clients, through third-party tools, and via automated systems during our BPO service provision. 

Information Collection:

We collect various types of information to provide the services, including, but not limited to: 

• Personal information (names, contact details, etc.) 
• Client-specific data related to the services provided. 
• Automated logs and usage data. 

Use of Information:

The collected data is used to enhance our BPO services, manage client accounts, facilitate client communication, and optimize our automated processes. We ensure efficient and secure data handling, maintaining accuracy and security. 

Data Protection and Security Measures:

Industry-standard security measures, such as encryption, access controls, and regular security assessments, are in place to protect data against unauthorized access, disclosure, alteration, or destruction. We also conduct eData Sharing:mployee training on responsible data handling. 

Data Sharing:

Personal information is not sold or rented to third parties. Data sharing is conducted under strict confidentiality agreements for legitimate business purposes only. 

Compliance with Laws and Regulations:

We adhere to applicable data protection laws and regulations, including the GDPR, ISO-27001, HIPAA, PHI, PII, and other relevant state laws. 

User Rights:

Users have the right to access, correct, or delete their personal information. Such requests can be addressed by contacting us through the provided channels, in compliance with applicable laws. 

Cookies and Tracking Technologies:

Our website employs cookies and similar technologies to enhance user experience and analyze website traffic. Users can manage their cookie preferences via browser settings. 

Policy Updates:

We reserve the right to modify this Privacy Policy as necessary to reflect changes in our services or legal requirements. Updates will be posted on our website, and we encourage periodic review. 

Contact Us:

For questions or concerns regarding this Privacy Policy or our data practices, please reach out at Pricing@ardem.com.