See how ARDEM helped a Top 5 trucking carrier support approximately 85,000 freight bills per week and clear a 20,136-bill peak day without backlog rollover.
MANAGED LTL FREIGHT BILL WORKFLOW CASE STUDY
Clearing 20,136 Peak-Day LTL Freight Bills Without Backlog Rollover
20,136
Peak-day bills cleared
85,000/wk
Steady-state volume
P95 2,642/hr
Spike throughput
137 users
Secure concurrent coverage
High-volume LTL freight billing could not pause when office-based processing was disrupted. Bills of lading, shipment-direction data, routing support, vendor payments, receivables visibility, and daily logistics billing continuity depended on timely and accurate processing.
The Challenge
The client faced uneven daily and hourly volume, freight-code complexity, critical-field accuracy requirements, and the need to maintain secure client-system access outside the normal office environment.
Without a controlled operating model, unkeyed bills of lading could delay shipment directions and routing, freight bills could roll into backlog, and AP and AR teams could lose billing continuity and operating visibility.
The ARDEM Solution
ARDEM created a secure distributed workflow using ARDEM Workspace, ARDEM Cloud, role-based access, multiple processing nodes, overlapping waves, intraday workload planning, training and certification, layered QA, production reporting, and recurring governance.
The model supported approximately 137 concurrent users, approximately 85,000 bills per week, and a documented peak day of 20,136 bills cleared without backlog rollover.
Download the Full
Managed LTL Freight Bill
Case Study
Managed LTL Freight Bill
Case Study
For COOs, VP Operations leaders, logistics and transportation billing leaders, AP and AR leaders, shared services teams, CIOs, and business continuity leaders managing high-volume freight documentation and billing workflows.
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Why ARDEM
Role-based access, SSO, VPN, MFA, no local data retention, and activity logs.
Approximately 137 concurrent users across processing nodes and overlapping waves.
Historical patterns and inter-POD load balancing aligned capacity to hourly spikes.
Training covered freight terminology, codes, bills of lading, and critical fields.
Certification, nesting, 100% QC, sampling, and critical-field double-checks.
Twice-daily huddles, end-of-day reports, and Steering Committee reviews.Managed Workflow Diagram
The Results
ARDEM supported approximately 85,000 freight bills per week and cleared a documented peak day of 20,136 bills without backlog rollover. The distributed model provided approximately 137 concurrent-user coverage, reached P95 throughput of approximately 2,642 bills per hour, and maintained approximately 98.6% manual weekly accuracy against a 98% target while giving stakeholders recurring visibility into production, QA, blockers, and operating risk.
The Peak-Day Volume Was Only the Visible Problem
The Larger Risk Was Losing Logistics Billing Continuity During Disruption
The client was not managing a simple daily data-entry queue. Freight bill volume moved unevenly by day and hour, while every transaction depended on trained handling of BOL data, freight codes, and critical shipment fields.
Office disruption created a second constraint. The workflow had to move into a secure distributed environment without weakening access control, quality, or production visibility.
Additional processors alone would not have created intraday load balancing, certified execution, layered QA, secure access, or a governance cadence for preventing backlog rollover.
ARDEM created a secure, distributed, quality-controlled LTL freight bill workflow around multi-node coverage, intraday throughput planning, trained BOL processing, freight-code validation, layered QA, production reporting, and recurring governance.
1
Secure Distributed Access
Used role-based access, SSO, VPN, MFA, and no local data retention.
2
Multi-Node Coverage
Deployed overlapping processing waves across secure nodes.
3
Queue and Capacity Control
Balanced daily and hourly work to absorb volume spikes.
4
BOL and Invoice Processing
Keyed freight bills, shipment data, and critical billing fields.
5
Freight Code Validation
Applied trained handling of terminology, codes, and critical fields.
6
Layered QA and Governance
Used certification, QC, reporting, huddles, and steering reviews.
What You’ll See in the Full PDF
The full case study explains:
- How ARDEM maintained secure freight bill processing when office access was disrupted
- How multiple nodes and overlapping waves reduced single-location dependency
- How intraday workload planning absorbed hourly volume fluctuations
- How trained teams handled BOL data, freight codes, and critical shipment fields
- How certification, nesting, sampling, and double-checks supported quality
- How 20,136 peak-day bills were cleared without backlog rollover
- How end-of-day reporting and Steering Committee reviews created visibility
Managing High-Volume Freight Bills or BOL Processing?
Download the case study to see how a secure managed workflow can protect throughput, quality, access control, and billing continuity during disruption and volume spikes.