Senior Project Owner (Non-Accounting Division)

Overview

ARDEM Data Services is part of a US-based global professional services company providing Business Process Automation Services and Business Process Outsourcing Services. We have current job openings for Senior Project Owners (SPO) at our data processing centre to perform process and project management responsibilities.

Responsibilities and Duties:

Project Management:

• Manage and oversee multiple projects concurrently, ensuring they are completed within scope, on time, and within budget.
• Serve as the main point of contact for clients, maintaining strong client relationships, and understanding their needs and expectations.

Team Leadership:

• Lead and manage a team of process associates, providing guidance, support, and mentorship to ensure project success.
• Assign tasks and responsibilities to team members, ensuring optimal utilization of resources.

Quality Assurance:

• Act as a quality checker by reviewing work output and ensuring it meets established quality standards.
• Implement quality control processes and continuously seek ways to improve project quality.

Process Improvement:

• Analyse existing data centre production processes to identify areas for improvement and increased efficiency.
• Collaborate with cross-functional teams to implement process enhancements.

Workflow Development:

• Design and develop workflow processes for client assignments related to data processing.
• Create clear and effective work instructions for the workflow, ensuring that team members can follow them efficiently.

Client Communication:

• Communicate with clients in English to thoroughly understand the scope of the assignment, project requirements, and deliverables.
• Keep clients informed about project progress, milestones, and any issues or challenges that may arise.

Required Experience, Skills, and Qualifications

• Bachelor’s degree (Preferred: BTech, BCom, BSc, MCA, MBA)
• 10+ years of Utility project management experience, with at least 7+ years in a leadership role
• Experience handling Utility bill processing, energy data analysis, or sustainability reporting
• Ability to manage 15-20 projects with teams of 1-5 analysts or a single large project with 30-50 analysts
• Expertise in utility bill formats, energy consumption analysis, and ESG reporting
• Strong understanding of data processing workflows, automation, and regulatory compliance
• Proficiency in developing Training Plans, Quality Plans, and Standard Operating Procedures (SOPs)
• Experience with Root Cause Analysis (RCA) and Corrective Action Plans (CAPs)
• Strong English communication skills, with the ability to present confidently in video calls and client meetings

Additional Requirements

This opportunity enhances your work life balance with allowance for remote work. To be successful your computer hardware and internet must meet these minimum requirements:

1. Laptop or Desktop:
   • Operating System: Windows
   • Screen Size: 14 Inches
   • Screen Resolution: FHD (1920×1080)
   • Processor: I5 or higher
   • RAM: Minimum 8GB (Must)
   • Type: Windows Laptop
   • Software: AnyDesk
   • Internet Speed: 100 MBPS or higher

About ARDEM

ARDEM is a leading Business Process Outsourcing and Business Process Automation Service provider. For over twenty years ARDEM has successfully delivered business process outsourcing and business process automation services to our clients in USA and Canada. We are growing rapidly. We are constantly innovating to become a better service provider for our customers. We continuously strive for excellence to become the Best Business Process Outsourcing and Business Process Automation company.

Note

ARDEM will never ask for any personal information or banking information during the hiring process for any data entry/processing type of work. If you are contacted by any party claiming to represent ARDEM Incorporated offering work from home jobs – this is fraud. Please disregard and refer to ARDEM’s Careers page for all open job positions. We apologize for any inconvenience caused by such acts.