Senior Project Owner (Non-Accounting Division)

Overview

ARDEM Data Services is part of a US-based global professional services company providing Business Process Automation Services and Business Process Outsourcing Services. We have current job openings for Senior Project Owners (SPO) at our data processing centre to perform process and project management responsibilities.

Responsibilities and Duties:

Project Management:

• Manage and oversee multiple projects concurrently, ensuring they are completed within scope, on time, and within budget.
• Serve as the main point of contact for clients, maintaining strong client relationships, and understanding their needs and expectations.

Team Leadership:

• Lead and manage a team of process associates, providing guidance, support, and mentorship to ensure project success.
• Assign tasks and responsibilities to team members, ensuring optimal utilization of resources.

Quality Assurance:

• Act as a quality checker by reviewing work output and ensuring it meets established quality standards.
• Implement quality control processes and continuously seek ways to improve project quality.

Process Improvement:

• Analyse existing data centre production processes to identify areas for improvement and increased efficiency.
• Collaborate with cross-functional teams to implement process enhancements.

Workflow Development:

• Design and develop workflow processes for client assignments related to data processing.
• Create clear and effective work instructions for the workflow, ensuring that team members can follow them efficiently.

Client Communication:

• Communicate with clients in English to thoroughly understand the scope of the assignment, project requirements, and deliverables.
• Keep clients informed about project progress, milestones, and any issues or challenges that may arise.

Required Experience, Skills, and Qualifications

• Bachelor’s degree in College Degree with preferred degrees BTech, BCom, BSc, MCA, MBA.
• Proven 15+ Years of experience in project management, with a track record of successfully managing multiple projects concurrently.
• Able to handle 15-20 projects with team size of 1-5 Analysts, or a single project with team size of up to 30-50 Analysts.
• Able to plan daily work assignments for each team member.
• Able to supervise the individual project teams & train team members for each project.
• Able to create work instructions and process map for the workflow and keep them up to date.
• Able to create Processing Log sheet and keep it up to date.
• Able to create Processing Log sheet and keep it up to date.
• Able to create and keep updated HQC, DQC for project task tracking.
• Be able to communicate to the whole team in Team huddles and regular team meetings.
• Able to provide feedback and guidance to team members to help them improve their performance to achieve the project targets.
• Should have expert knowledge of input files and scope of customer work that we receive.
• Should have expert knowledge of how step by step the final output files are created and how they are delivered to our clients.
• Able to create Training Plan and Training checklist for the project and keep these up to date.
• Able to create Quality Plan and Quality Control Checklist for the project and keep these up to date.
• Able to create FQC checklist and use it to check client deliveries to assure 100% accuracy of delivered data.
• Should have understanding of Root Cause Analysis and Corrective Action.
• Should be able to Identify Early Warning Signs for team members and communicate the same to leadership.
• Should be able to propose corrective actions for performance or behavioural issues for team members.
• Able to provide reports related to project performance related to meeting delivery on-time, accuracy and cycle time objectives.
• Excellent in English communication.
• Have confident presence, presentation in video calls.
• Be able to work independently and directly with our customers.

Additional Requirements

This opportunity enhances your work life balance with allowance for remote work. To be successful your computer hardware and internet must meet these minimum requirements:

1. Laptop or Desktop:
   • Operating System: Windows
   • Screen Size: 14 Inches
   • Screen Resolution: FHD (1920×1080)
   • Processor: I5 or higher
   • RAM: Minimum 8GB (Must)
   • Type: Windows Laptop
   • Software: AnyDesk
   • Internet Speed: 100 MBPS or higher

About ARDEM

ARDEM is a leading Business Process Outsourcing and Business Process Automation Service provider. For over twenty years ARDEM has successfully delivered business process outsourcing and business process automation services to our clients in USA and Canada. We are growing rapidly. We are constantly innovating to become a better service provider for our customers. We continuously strive for excellence to become the Best Business Process Outsourcing and Business Process Automation company.

Note

ARDEM will never ask for any personal information or banking information during the hiring process for any data entry/processing type of work. If you are contacted by any party claiming to represent ARDEM Incorporated offering work from home jobs – this is fraud. Please disregard and refer to ARDEM’s Careers page for all open job positions. We apologize for any inconvenience caused by such acts.