Senior Project Owner (SPO) – Utility & Energy Division

ARDEM Data Services is part of a US-based global professional services company providing Business Process Automation and Business Process Outsourcing Services. We are seeking experienced Senior Project Owners (SPOs) specializing in Utility & Energy Sector projects. This role requires expertise in utility bill processing, energy data analysis, and workflow development to optimize operational efficiency.

Responsibilities and Duties:

Project Management:

• Manage and oversee multiple utility and energy sector projects concurrently, ensuring timely and budget-friendly execution.
• Serve as the main client liaison, ensuring clear communication and alignment on project expectations.
• Develop project plans, milestones, and performance metrics to track progress effectively.

Team Leadership:

• Lead and manage a team of process analysts handling utility data processing.
• Assign responsibilities based on expertise, ensuring efficient resource utilization.
• Conduct team huddles and performance reviews, providing feedback for improvement.

Quality Assurance:

• Act as a quality checker, ensuring utility bill data processing meets high accuracy standards.
• Implement quality control measures, including Root Cause Analysis (RCA) and Corrective Actions.
• Maintain HQC, DQC, and FQC checklists for project tracking and final quality control.

Process Improvement:

• Analyze utility data processing workflows and recommend efficiency improvements.
• Implement automation and best practices for utility billing and energy consumption data.
• Keep processing logs, work instructions, and process maps up to date.

Workflow Development:

• Design and develop workflow processes for utility bill audits and energy data reconciliation.
• Create training plans and ensure all team members are proficient in handling utility sector projects.

Client Communication:

• Communicate effectively in English with utility and energy clients to clarify project requirements.
• Provide regular updates on progress, challenges, and resolution strategies.

Required Experience, Skills, and Qualifications:

• Bachelor’s degree (Preferred: BTech, BCom, BSc, MCA, MBA)
• 10+ years of utility project management experience, with at least 7+ years in a leadership role
• Experience handling utility bill processing, energy data analysis, or sustainability reporting
• Ability to manage 15-20 projects with teams of 1-5 analysts or a single large project with 30-50 analysts
• Expertise in utility bill formats, energy consumption analysis, and ESG reporting
• Strong understanding of data processing workflows, automation, and regulatory compliance
• Proficiency in developing Training Plans, Quality Plans, and Standard Operating Procedures (SOPs)
• Experience with Root Cause Analysis (RCA) and Corrective Action Plans (CAPs)
• Strong English communication skills, with the ability to present confidently in video calls and client meetings

Technical Requirements:

• Laptop or Desktop: Windows (i5 or higher, 8GB RAM minimum)
• Screen: 14 inches, Full HD (1920×1080)
• Internet Speed: 100 Mbps or higher

About ARDEM

ARDEM is a leading Business Process Outsourcing and Business Process Automation service provider. For over twenty years, ARDEM has successfully delivered business process outsourcing and business process automation services to our clients in the USA and Canada. We are growing rapidly. We are constantly innovating to become a better service provider for our customers. We continuously strive for excellence to become the Best Business Process Outsourcing and Business Process Automation company.

NOTE!

ARDEM will never ask for any personal information or banking information during the hiring process for any data entry/processing type of work. If you are contacted by any party claiming to represent ARDEM Incorporated offering work from home jobs – this is fraud. Please disregard and refer to ARDEM’s Careers page for all open job positions. We apologize for any inconvenience caused by such acts.