See how ARDEM helped a Canadian construction and property management firm create a governed support lane for AP, AR, property accounting, and insurance administration roles across a North American portfolio.
FINANCE OPERATIONS SUPPORT CASE STUDY
Building Finance Operations Continuity Across AP, AR, and Insurance Administration
$100M+
Annual payroll pressure
Hundreds
Properties supported
AP, AR +
Insurance role coverage
Weekly
Governance reviews
A construction and property management firm needed dependable coverage for specialized AP, AR, property accounting, and insurance administration roles without adding more recruiting, payroll, compliance, and turnover burden to its internal team.
The Challenge
Qualified property accounting talent was costly and difficult to hire in Canada and the United States. Certain AP and AR roles required more than five years of relevant experience, while AP clerk and insurance administration roles required more than three years.
The client managed hundreds of properties and more than $100 million in annual payroll spending. Coverage gaps could disrupt vendor communication, invoice processing, receivables follow-up, reconciliation, and insurance administration.
The ARDEM Solution
ARDEM created a controlled role-based finance operations support lane connecting role definition, pre-screening, technical evaluation, client-specific dry runs, final client interviews, onboarding support, payroll and compliance administration, attendance monitoring, weekly performance meetings, feedback, and replacement support.
The client retained final selection, training, and day-to-day workflow supervision. ARDEM managed the recruiting, administration, oversight, and continuity layer around the assigned roles.
Managed Workflow Diagram
Download the Full
Finance Operations Continuity
Case Study
Finance Operations Continuity
Case Study
For CFOs, Controllers, property accounting leaders, AP and AR leaders, shared services teams, and insurance administration leaders managing payroll pressure, specialized hiring requirements, or turnover-sensitive finance roles.
"*" indicates required fields
Why ARDEM
Screening aligned to property accounting, AP, AR, and insurance administration experience.
Pre-screening, technical review, communication assessment, and client-specific dry runs.
The client retained final interview, selection, training, and daily workflow control.
ARDEM managed payroll, compliance, attendance, and onboarding administration.
Recurring meetings and SPO monitoring surfaced attendance, engagement, and onboarding status.
Feedback and replacement support reduced disruption when role or performance needs changed.The Results
ARDEM helped the client create a more governed support lane across AP, AR, property accounting, and insurance administration roles. The model reduced internal recruiting and administrative burden, added weekly visibility into attendance and performance, preserved client control over selection and daily supervision, and provided a clearer continuity path when coverage or performance needs changed.
The Open Roles Were Only the Visible Problem
The Larger Risk Was Losing Finance Operations Continuity Across Hundreds of Properties
The client did not only need candidates. It needed experienced property finance support for recurring AP, AR, reconciliation, vendor communication, and insurance administration activity.
A payroll base exceeding $100 million, specialized experience requirements, and turnover-prone roles created cost and continuity pressure. Each coverage gap could push more recruiting, onboarding, and supervision work back onto finance leadership.
Basic staffing would have filled seats without creating consistent screening, administration, performance visibility, feedback, or replacement planning.
ARDEM created a controlled finance operations support model around role definition, multi-stage screening, client approval, payroll and compliance administration, attendance monitoring, weekly governance, feedback, and replacement continuity. The client retained day-to-day workflow supervision.
1
Role Scope Definition
Aligned AP, AR, property accounting, and insurance role requirements.
2
Multi-Stage Screening
Reviewed experience, skills, communication, and client fit.
3
Technical Readiness
Evaluated accounting knowledge and completed client-specific dry runs.
4
Client Approval
Presented finalists while preserving client selection control.
5
Payroll and Attendance
Managed payroll, compliance, onboarding, and attendance administration.
6
Governance and Continuity
Used weekly reviews, feedback, and replacement support.
What You’ll See in the Full PDF
The full case study explains:
- Why specialized property accounting roles were difficult and costly to cover internally
- How ARDEM translated role requirements into a structured screening process
- How technical evaluation and client-specific dry runs improved interview readiness
- What control the client retained over final selection, training, and daily supervision
- How payroll, compliance, attendance, and onboarding administration were handled
- How weekly reviews and SPO monitoring created performance visibility
- How feedback and replacement support strengthened role continuity
Managing Finance Role Coverage Across a Large Property Portfolio?
Download the case study to see how a controlled support model can strengthen screening, administration, performance visibility, and continuity without removing client oversight.