French Customer Service Rep.

We are seeking a highly motivated and customer-focused Fluent French Customer Service Representative to join our team. As a member of our Customer Support team, you will be responsible for providing exceptional service to our French-speaking customers through both email and phone communication channels. Your primary goal will be to assist customers in resolving inquiries, providing product information, and ensuring a positive customer experience. This is a remote position with a night shift schedule (10:00 PM – 6:00 AM EST) from Monday to Friday.

Key Responsibilities:

• Respond promptly and professionally to customer inquiries and issues via email and phone, using your fluent French language skills.
• Address customer concerns and questions regarding products, services, orders, and account information.
• Provide accurate and relevant information to customers, ensuring they have a clear understanding of their inquiries.
• Effectively troubleshoot and resolve customer problems by collaborating with internal teams and resources.
• Maintain detailed and accurate records of customer interactions, transactions, comments, and complaints.
• Follow established procedures for handling different types of customer interactions, adhering to company policies and guidelines.
• Upsell and cross-sell products and services where applicable, aiming to enhance the customer’s experience.
• Collaborate with team members to continuously improve customer support processes and contribute to the development of best practices.
• Stay up-to-date with product knowledge, company policies, and industry trends to provide accurate and informed assistance to customers.

Qualifications:

• Fluency in both written and spoken French and English is essential.
• Proven customer service experience with a background in resolving customer issues effectively.
• Strong communication skills, both verbal and written, with the ability to explain complex information in a clear and concise manner.
• Excellent problem-solving abilities and the capacity to remain calm and professional under pressure.
• Familiarity with CRM software and ticketing systems is a plus.
• Ability to work independently in a remote setting while maintaining a high level of productivity and accountability.
• Flexibility to work the specified night shift (10:00 PM – 6:00 AM EST) from Monday to Friday.
• Strong organizational skills with attention to detail and accuracy.
• Prior experience in a customer service role is mandatory.

Additional Information:

• Location: Remote (Applicants must have a suitable remote working environment.)
• Resources: Candidate Must have a personal Laptop, Broadband connection, and Headset.
• Shift: Night shift, 10:00 PM – 6:00 AM EST, Monday to Friday.
• Notice Period: Immediate availability preferred.
• This position may involve occasional weekend or holiday shifts, as required.

If you are a dedicated and enthusiastic individual with a passion for providing exceptional customer service and have the required language skills, we encourage you to apply for this position. Join our team and play a vital role in ensuring our customers have a positive experience with our products and services.

NOTE!

ARDEM will never ask for any personal information or banking information during the hiring process for any data entry/processing type of work. If you are contacted by any party claiming to represent ARDEM Incorporated offering work from home jobs – this is fraud. Please disregard and refer to ARDEM’s Careers page for all open job positions. We apologize for any inconvenience caused by such acts.