Customer service is the process by which a company takes care of its customer’s needs. It entails providing and delivering professional and high-quality assistance before, during, and after the customer’s requirements are met.
For many businesses data entry becomes an outsourced service. While they could all collect and key the data from incoming paper applications, surveys or health claims themselves – they choose to outsource this service.
When was the last time you baked your own loaf of bread? How about making your own clothes? Or growing your own food to sustain yourself, and your family?
We really would never think of doing any of above because it is not an efficient use of your time. It makes much more sense to buy the bread from the grocery, or buy the dress you love from the local boutique. Although, in effect we have outsourced those tasks, this has become the norm for us.