See how ARDEM helped a national environmental transportation company process 500 to 600 invoices weekly, maintain same-day turnaround, and manage pending items across two business entities.
MANAGED AR BILLING WORKFLOW CASE STUDY
Maintaining Same-Day Turnaround Across 2,000+ Monthly AR Invoices
Same-day
Invoice turnaround
2,000+/mo
Recurring invoices processed
500-600/wk
Weekly throughput
2 entities
Cross-trained coverage
A national environmental transportation company needed a more reliable billing lane for customer invoices tied to purchase orders, amount verification, customer-specific dispatch requirements, two business entities, and recurring pending-item follow-up.
The Challenge
More than 2,000 monthly invoices moved through weekly billing cycles, but missing purchase orders, amount mismatches, inconsistent subcontractor formats, and customer-specific requirements slowed finalization and dispatch.
Recurring AR employee turnover and separate entity coverage created continuity risk. Leadership needed stronger ownership of invoices that were ready, invoices that were blocked, and the follow-up required to move pending items forward.
The ARDEM Solution
ARDEM created a managed AR billing workflow around daily queue prioritization, PO and amount verification, exception follow-up, invoice dispatch by email or print, SharePoint and email visibility, weekly reporting, monthly summaries, and cross-trained support across both entities.
The model supported 500 to 600 invoices per week, maintained same-day invoice turnaround, and processed more than 99% of invoices without errors.
Managed Workflow Diagram
Download the Full
Managed AR Billing
Case Study
Managed AR Billing
Case Study
For CFOs, Controllers, AR and billing leaders, revenue operations teams, logistics leaders, and shared services organizations managing high-volume customer invoicing, documentation exceptions, and recurring turnover.
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Why ARDEM
One recurring lane for invoice priorities, completed work, and blocked items.
Analysts supported both entities to reduce disruption from leave or turnover.
Purchase orders and invoice values were verified before finalization.
Missing information and mismatches remained visible until resolved.
Invoices were sent by email or print based on customer requirements.
SharePoint, email, weekly reports, and monthly summaries surfaced status and blockers.The Results
ARDEM maintained same-day turnaround across more than 2,000 monthly AR invoices while processing 500 to 600 invoices per week across two business entities. More than 99% of invoices were processed without errors, and the managed workflow gave the client clearer ownership of ready and pending invoices, stronger PO and amount verification, customer-ready dispatch, cross-trained continuity, and recurring visibility into volumes and blockers.
The Invoice Volume Was Only the Visible Problem
The Larger Risk Was Losing Billing Continuity and Pending-Item Visibility
The client did not only need faster invoice preparation. Every invoice had to be matched to the correct PO, checked for amount accuracy, completed according to customer requirements, and dispatched through the correct channel.
Missing POs, mismatches, inconsistent subcontractor formats, separate business entities, and recurring employee turnover made the workflow fragile. Blocked invoices could remain pending without clear ownership or follow-up.
Adding another clerk or using software alone would not have created one cadence for queue priorities, exception follow-through, entity coverage, customer-ready dispatch, and reporting.
ARDEM created a managed AR billing workflow around daily prioritization, PO and amount verification, pending-item ownership, invoice dispatch, cross-trained entity coverage, SharePoint and email visibility, weekly reporting, and monthly governance.
1
Invoice Queue Control
Prioritized weekly billing work and daily invoice movement.
2
Multi-Entity Coverage
Used cross-trained analysts across both business entities.
3
PO and Amount Verification
Matched purchase orders and checked invoice values.
4
Exception Follow-Up
Tracked missing POs, mismatches, and client-dependent items.
5
Invoice Dispatch
Sent finalized invoices by email or print as required.
6
Reporting and Governance
Shared status through SharePoint, email, weekly, and monthly reports.
What You’ll See in the Full PDF
The full case study explains:
- Why more than 2,000 monthly invoices required stronger queue and exception ownership
- How cross-trained coverage reduced disruption across two business entities
- How purchase orders and amounts were verified before invoice finalization
- How missing POs, mismatches, and incomplete invoices were tracked and followed up
- How finalized invoices were dispatched by email or print
- How SharePoint and email notifications improved pending-item visibility
- How weekly reports and monthly summaries created a recurring governance cadence
- How the workflow maintained same-day turnaround and more than 99% error-free processing
Managing High-Volume AR Invoices and Pending Items?
Download the case study to see how a managed billing workflow can strengthen queue ownership, verification, follow-up, dispatch, continuity, and reporting.