See how ARDEM supported a transportation and logistics company with around-the-clock monitoring, analyst review and fleet-manager escalation across more than 100 refrigerated trailers.
MANAGED 24/7 COLD CHAIN MONITORING CASE STUDY
24/7 cold-chain monitoring for 100+ reefer trailers
100+
Reefer trailers
24/7
Monitoring coverage
Up to 45/hr
Trailers per analyst
Escalation
To fleet managers
A transportation and logistics company moving pharmaceutical products and blood plasma needed faster visibility into temperature and operating exceptions across a large refrigerated fleet.
The Challenge
The internal team checked temperatures every two hours across more than 90 trucks, creating natural visibility gaps between reviews.
Temperature deviations, fuel shortages, mechanical breakdowns, door events, and driver-related issues could all threaten product integrity and require rapid escalation.
The ARDEM Solution
ARDEM created a managed ColdSure monitoring and escalation workflow with 24/7 shift coverage, automation-assisted tracking, human validation, Microsoft Teams escalation to fleet managers, and follow-through across shift changes.
The model supported monitoring across more than 100 refrigerated trailers, with one analyst able to monitor up to 45 trailers per hour.
Download the Full 24/7
Cold Chain Monitoring
Case Study
Cold Chain Monitoring
Case Study
For COOs, VP Operations leaders, fleet managers, cold chain leaders, risk teams, and logistics organizations moving high-value temperature-sensitive freight.
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Why ARDEM
Monitoring continued across shifts rather than relying on two-hour internal checks.
Automation-supported readings and trends helped surface changing conditions.
Analysts reviewed abnormal conditions before escalating actionable issues.
Fuel, mechanical, door, and driver-related events were reviewed alongside temperature.
Microsoft Teams connected detected risks to fleet managers for corrective action.
Open exceptions stayed visible as monitoring responsibility moved across shifts.Managed Workflow Diagram
The Operating Result
In this engagement, ARDEM established a continuous monitoring and escalation workflow for refrigerated freight.
- 24/7 shift coverage for more than 100 refrigerated trailers
- Automation-assisted tracking with analyst review of abnormal conditions
- Temperature, fuel, mechanical, door and driver-related signals reviewed within the monitoring scope
- Actionable issues escalated through Microsoft Teams to fleet managers, who contacted drivers for corrective action
- Open exceptions carried across shifts for continuing follow-through
The Temperature Reading Was Only the Visible Problem
The Larger Risk Was Missing the Operating Event That Could Become a Product Loss
The client was not only monitoring a temperature number. It needed to detect the operating conditions that could push a reefer load outside its required range.
Fuel shortages, mechanical issues, door events, driver-related problems, and negative-temperature requirements such as -35C created risk between periodic manual checks.
A dashboard or more internal checks alone would not create continuous ownership, human validation, escalation discipline, or shift-to-shift follow-through.
ARDEM created a 24/7 ColdSure monitoring workflow that combined active shipment visibility, automation-assisted tracking, analyst review, Microsoft Teams escalation, and shift handoff so actionable exceptions could move quickly to fleet managers.
1
Active Shipment Monitoring
Watched reefer conditions from pre-chill and pre-load through delivery.
2
24/7 Shift Coverage
Maintained continuous monitoring across operating shifts.
3
Condition Review
Checked temperature, fuel, mechanical, door, and driver-related signals.
4
ColdSure Tracking
Used technology-supported readings and trend visibility.
5
Human Validation
Reviewed abnormal conditions before escalating action.
6
Fleet Escalation and Handoff
Alerted fleet managers and carried open issues across shifts.
What You’ll See in the Full PDF
- Why two-hour manual checks created cold chain visibility gaps
- How ColdSure-assisted tracking supported active reefer monitoring
- How human validation reduced reliance on blind alerts
- Which operating exceptions were monitored beyond temperature
- How Microsoft Teams supported direct fleet-manager escalation
- How shift handoff preserved continuity for open exceptions
Explore a managed cold-chain monitoring workflow
Download the existing case study for the monitoring approach, analyst role, escalation and shift continuity.
The download is titled Protecting 100+ Reefer Trailers With Zero Temperature-Related Product Loss Through Managed 24/7 Cold Chain Monitoring.