Enhancing Loan Processing Efficiency for a Leading Finance Company

Enhancing Loan Processing Efficiency for a Leading Finance Company

This case study talks about the collaboration between a leading finance company, specializing in real estate lending, and ARDEM. The company for this case study stands as a pioneering force in the realm of real estate financing. It offers a diverse array of loan products tailored to meet the distinct needs of investors. It has over 20 years of industry experience. Besides, it holds an impressive track record of funding over $3 billion in loans across all 50 states in the U.S.

The customer faced the challenge of efficiently managing a large influx of loan documents monthly. They sought to streamline its operations. They were specific about maintaining a high level of data entry accuracy. ARDEM used its extensive experience in business process outsourcing (BPO). We’ve made a tailored solution to address these challenges. We aimed to optimize the client’s loan processing workflow.

Challenges Faced by the Company

The finance company faced significant challenges in efficiently managing its loan processing operations. They had a monthly influx of 170 to 250 loans. The company needed a streamlined process to handle the data entry of loan documents accurately and promptly. We all know the sensitive nature of financial transactions. So, the company emphasized the importance of a high level of accuracy in their operations.

Solutions Provided by ARDEM

Drawing upon our extensive expertise in data entry services and data processing services, ARDEM worked hand in hand with the finance company. We implemented a comprehensive solution tailored to the client’s specific needs. We aim at enhancing efficiency and accuracy throughout the loan processing journey.

Highlights of the Data Entry Outsourcing Solutions:

Streamlined Data Entry Process: ARDEM established a streamlined process for data entry of loan documents. We handle two types of loans for the client. These are Rental Loans and Fix & Flip Loans (aka: 30 Year Loans). Upon receiving the signed loan agreements via SFTP by 6:00 PM EST, ARDEM’s team promptly enters the data into Excel workbooks. This is done by giving meticulous attention to detail.

Quality Control Measures: We had to ensure the accuracy and reliability of the data entry process. So, we have implemented rigorous quality control measures in data entry outsourcing services. Each Excel workbook undergoes thorough quality checks. They are then sent back to the client by 8:00 AM EST the following business day.

Structured Training Program: ARDEM devised a structured training program to onboard its team members effectively. The training sessions were conducted in phases. We focused initially on rental loans and subsequently on fix & flip loans. Our comprehensive training ensured that our team members were proficient in handling various types of loan documents.

Scalable Solutions: Recognizing the client’s evolving needs, ARDEM developed a scalable solution. Our motto was to accommodate fluctuations in loan volume. Through a phased approach, ARDEM gradually ramped up its processing capacity to meet the increasing demand. Ultimately, we achieved a stable and efficient workflow.

Timely Delivery of Output: ARDEM is committed to delivering the completed output before 8:00 AM EST every business day. We have been meeting the client’s turnaround time requirements consistently. We have been adhering to strict delivery schedules religiously. Thus, we have facilitated seamless integration with the client’s operations.

Success: How Our Client Benefited

By partnering with ARDEM, our client leveraged BPO for efficient business growth. The company has overcome its challenges and optimized its loan processing operations. The structured approach implemented by ARDEM has resulted in increased efficiency, accuracy, and scalability. Thus, it has enabled the client to focus on its core business activities while ARDEM handles the intricacies of loan processing with precision. As a result, the finance company experiences enhanced productivity and improved customer satisfaction. Finally, our client has achieved sustainable business growth and is fully content with our outsourcing services.

ARDEM had a meticulous approach tailored to the client’s specific needs. We successfully addressed the challenges faced by the finance company in managing its loan processing operations. It ensured scalability to accommodate fluctuations in loan volume. Thus, we have been able to prove ourselves as a trusted BPO provider specializing in data entry and processing services.