The Client

A leading biotech company in the United States faced a class action lawsuit for neglecting environmental and worker safety standards while manufacturing class 4 drugs. The company produces essential drugs and supplies for pharma companies, including those making Covid-19 vaccines. They needed efficient claims processing services to handle the massive influx of related claims.

The Challenges Faced by the Client

  1. Increased Complexity: The intricate nature of the class action claims required meticulous attention to detail and increased Directors & Officers (D&O) claims.
  2. Data Management: The law firm needed to process large amounts of accurate data for claim review, adjudication, and finalization. Manual processes increased the risk of errors.
  3. Technology Risk Management: The law firm faced cyber threats, with sensitive company and customer information at risk. They needed expert services to handle and protect this data.

How ARDEM Solved the Problem

ARDEM provided comprehensive claims processing services to manage the biotech company’s class action claims efficiently.

  • Advanced Data Capture: ARDEM used document imaging, Optical Character Recognition (OCR), and Intelligent Character Recognition (ICR) to input and manage data faster and more efficiently.
  • Cloud Solutions: ARDEM provided cloud-based collaboration platforms and BPaaS solutions for data processing and conversion, ensuring secure and scalable data management.
  • High Accuracy: ARDEM’s expert data analyst teams offered high accuracy in managing legal data, reducing the risk of errors.
  • Cost Savings: By automating claims processing and handling data with niche expertise, ARDEM saved the law firm up to 30% in costs, eliminating the need for permanent legal and paralegal staff.
  • Data Security: ARDEM ensured data security and compliance with stringent data regulations, protecting sensitive client information from cyber threats.
  • Efficient Operations: ARDEM’s automation solutions improved operational efficiency, allowing the law firm to meet court deadlines and process claims on schedule.

The Outcome

By outsourcing claims handling to ARDEM, the law firm managing the biotech company’s class action lawsuit achieved significant improvements:

  • Timely Solutions: The law firm received timely, responsive, and scalable solutions to handle the flood of reports, notices, and paperwork.
  • Increased Efficiency: ARDEM’s data mining and formatting services reduced the time and effort needed for processing datasets, saving valuable billing hours.
  • Enhanced Data Security: The biotech company found ARDEM’s data processing and hosting services more secure and cost-effective, sharing the financial burden of data protection.
  • Focus on Core Activities: The law firm’s internal teams could focus on higher-value tasks, taking on additional profitable work.
  • Successful Case Management: ARDEM’s expert litigation outsourcing helped the law firm manage the lawsuit more efficiently, with 24/7 access to updated case information and intelligent data validation processes.

ARDEM’s claims processing BPO services provided the law firm with the necessary support to handle the biotech company’s class action claims effectively, ensuring improved operational efficiency and reduced costs. For more information, reach out to ARDEM.

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