Yes. ARDEM designs the solution around your operation, including the work to be completed, systems, transaction volumes, business rules, exceptions, reporting and controls. You do not have to fit your process into a fixed software product or manage a collection of outsourced workers yourself.
We work with your team to map the current process, identify improvements, define responsibilities and build the combination of people, workflow and technology needed to deliver the agreed result. The design is refined through transition, testing and ongoing performance reviews.