Virtual Team Lead (Project Owner)

Overview

Our brand is rapidly growing and it’s time to add to our production Team! We are looking for an enthusiastic Virtual Project Owner who fits with our company culture and is excited to evaluate, manage, and maintain the quality of all of our projects!

Essential Functions

• To manage the complete scope of a client’s processing objectives and deliver on time with 100% accuracy.
• Understand, process, and train all team members in each of the specific duties to achieve the expected delivery standard and meet deadlines.
• Maintain and update work instructions with detailed instructions for processing.
• Train team members on the specific processing steps based on the work instructions, instructions for our office, and client communication.
• Organize communication between LKO team members and NJ Team.
• Create log reports and updates on deliverables, error percentage, and team training.
• Follow-up on pending action items, seek and implement resolutions.

Qualifications

• Graduates: B.Tech/MBA
• Communication: Excellent English Skills
• Resources: PC/Laptop and Broadband connection.

Competencies

• Team management experience.
• Good communication skills– comprehension, written, and speaking.
• High attention to detail, quality-checking, etc.
• Coaching and communication skills
• Excellent leadership and communication skills
• Energetic and motivating individual
• Creative thinking
• Proficient in data entry keyboarding, Libre office applications, MS Excel is required.
• Willing to take ownership of the project- must understand that PO is responsible for the success of the project.
• Needs to be proactive.
• Needs to be an analytical thinker and a problem solver.

Experience

• Only experienced candidates with at least 2 years of team handling experience can apply.

About ARDEM

ARDEM has been around for almost 2 decades and is experiencing rapid growth and working for many notable large companies. We provide specialized “boutique” outsourcing and business automation solutions in the US and abroad. Companies come to us when they are looking for a true partner to help them grow for long-term capacity. In each person we add to our customer success team- we are looking for them to help us provide our clients with the white-glove service they desire.

Each solution we provide our clients with is unique. This means you will always be faced with new challenges and exciting opportunities to grow your knowledge in various industries.