We are ARDEM

When I arrived at JFK in 1978, the airline had lost my baggage. I literally came to this country with only the clothes on my back. My experience of developing through school in New York and Ohio and subsequently working for large corporations for 20+ years, set the stage for the launch of ARDEM Incorporated in 2004. The mantras were simple: a) Work hard b) Do Your Best c) Try, Try Again d) Do It Now. These I had learned from my father as a young boy.

Thus when I started ARDEM Incorporated from the study in my home (sorry, not the garage), the guiding principles for ARDEM were the same. We are always going to work hard and remember that our paychecks come from happy customers who should always get the very best solution that we can deliver. We will always be persistent in our efforts for continuous improvement and we will always deliver on our commitments, on time.

Our first customer order was for the scan conversion of 5 large drawings for one hundred dollars. We have grown since then. This year we will scan around 12-15 million pages. We will key data from roughly 5 million forms. We will process public opinion surveys from over 100 cities and townships across the country. We work for big names, small businesses, and independent consultants. ARDEM Incorporated provides document scanning services and data entry services to Bio-Medical, Financial, Insurance, Healthcare and Retail businesses across the country. We have been awarded a GSA contract for Document Conversion Services by the federal government adding the US Army, Veterans Administration, Department of Interior and National Institute of Health to our list of clients.

We believe that every call should be answered by a person rather than an endless voice messaging system. We believe customers come to us looking for a solution and it is our job to offer them the best solution we can within their target budget and within their time requirements. We believe in treating everyone fair. At ARDEM, we believe in being a positive contributor to our community and to our environment.

Arun Malhotra, President
ARDEM Incorporated

This is how our Customers Rate Us

Our Teams Are Global

Growth in Business Process Outsourcing Services

I am grateful to all our clients for giving us the opportunity to work for them over the last two decades. I am grateful to all our team members who continue to deliver the best experience to our clients.

Our progress has validated both our vision and the approach we took to achieve our vision.

Our vision is to bring opportunities to many people so many can benefit from the new possibilities that become available to them. From the days of sitting alone in my study we have grown to be a large team located on four separate continents. Economic opportunities are available to many more people and their families to benefit their lives.

Customer Happiness. Customer Delight. Customer Satisfaction. This has continued to be the guiding driver for our success. We never wanted customers to deal with voice mail twenty years ago. We still do not. We continue to be rated very high on customer responsiveness and customer satisfaction. All our team members know that our paychecks come from our happy customers, and they are all committed to achieving 100% customer satisfaction.

Excellent Quality. 100% Accuracy. Everyone in our team works to achieve this objective. All our processes are designed to achieve this objective. Our management’s focus is on achieving this objective. The unwavering pursuit of this objective has resulted in high client retention. I am proud that we have been servicing one of our clients for the last eighteen of our twenty-year history.

High Employee Satisfaction. Happy employees deliver high customer satisfaction. We continue to provide a fair work environment in which employees can grow and succeed. Providing clarity on what our customers expect from each member of our team. Investing in training. Providing greater control to each team member to charter their own success. Recruiting the very best talent, investing in training, setting clear performance metrics and helping everyone achieve their best will continue to be the way we work.

To be the best business process outsourcing and business process automation service provider to our clients will continue to be our goal.

Arun Malhotra
July 2024

The ARDEM Headquarters in New Jersey houses the core team that comprises the Project Managers and Solutions Team that onboard clients and gauge their processing requirements. The team also serves as the primary line of communication for all projects during office hours.  

The New Jersey office located in Hillsborough also hosts the cloud network and receives all the physical documents that are then scanned for conversion and processing using their state-of-line equipment.

Not to be left behind, the operations office in Lucknow executes the functional processes with a team of over 300 college-educated professionals 

The operations office, based out of the DLF MY PAD in Lucknow, works round the clock with 3 shift schedules, i.e., morning, afternoon and night, to manage their clients’ backend processes within the fastest possible cycle times.

Our Team