Utility Bill Management for an Energy Management Company

Utility Bill Management for an Energy Management Company

Our customer is an energy management company specializing in utility bill management and energy solutions. They handle utility bill processing for their multiple customers. They require accurate and timely data capture and processing utility bills for their customers.

The Challenge in Utility Bill Processing

The client faced significant challenges in managing the high volume and variability of utility bills they received each week. With over 2,000 utility bill transactions every week, our client struggled with capturing accurate data from these bills. The bills varied in complexity, with some utility bills requiring the capture of over 100 data fields. The inconsistency in data capture led to frequent errors, which, combined with the slow turnaround times, resulted in delays and dissatisfied customers.

The manual processes involved in, data extraction and validation were time-consuming and prone to errors. The utility bill processing cycle time of more than 72 hours was too long.

Why Our Client Came to ARDEM

The client turned to ARDEM for a Utility Bill management solution to help them resolve their challenges:

1. Achieve 100% Data Accuracy

The client needed a solution that could ensure 100% accuracy in data capture and processing to eliminate the errors and omissions that plagued their previous processes.

2. Process the Utility Bills in 24 hours

With a high volume of bills to process and a need for quick delivery, the client sought to reduce the turnaround time to within 24 hours.

How ARDEM Helped Our Client

Faster and More Accurate Utility Bill Invoice Processing

ARDEM implemented a invoice processing solution that used both automation and a dedicated team of skilled professionals. With a round-the-clock data center operation ARDEM could process a high volume of utility bills and meet tight delivery deadlines.

Using AI to Improve Accuracy

ARDEM configured automated quality checks to complement the manual data extraction and validation processes. These checks were based on defined rules for many of the data fields such as utility providers, currencies, and units of measure. A man-machine solution for utility bill management produced 100% accurate data for our client.

Customized Data Processing Platform

ARDEM customized its data processing platform to mirror the client’s system, enabling seamless transfer of extracted data into the client system. ARDEM also used a replica of the client’s test database to validate the output data before final delivery, ensuring that output data met the client’s data ingestion requirements always.

Success: How Did Our Client Benefit

Received Utility Bill Data in 24 hours

ARDEM’s 24-hour operational model reduced the data processing time to under 24 hours, a significant improvement from the previous 72-hour turnaround. This allowed the client to meet their operational deadlines and provide timely services to their customers.

Received 100% Accurate Data

With the use of both automation and manual effort, ARDEM delivered 100% accurate data to our client. This in turn helped our client deliver 100% satisfaction to their customers.

100% On-Time Processing of Utility Bills

No missed utility bills. No missed utility bill payment. No service disruptions because of delayed processing of utility bills. ARDEM continues to deliver 100% on timeexceeding our client’s expectations.