What is BPO or Business Process Outsourcing?

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Business Process Outsourcing (BPO) refers to the process of outsourcing the management and operation of secondary business processes to a third-party service provider on a contractual basis. 

This enables the company to reduce operational costs and focus on scaling their primary operations. A BPO company is a company that undertakes the performance of business processes in a defined scope of work, with specific service level agreements on an ongoing basis.

At ARDEM, we provide scalable outsourcing solutions for your business needs with the perfect combination of qualified experts, streamlined processes and automation technology.

Advantages: Customized Solutions; Qualified, Educated Analysts and Management; Scalable Workflow; Proprietary Technology.

Services: Financial, Healthcare, Logistics, Government, Retail, Commercial, Manufacturing.

Are You Ready to Scale Your Business?  

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At ARDEM, we build customizable and scalable outsourcing solutions for clients across a variety of industries such as Finance & Accounting, Retail, Manufacturing, Logistics; Healthcare snd Life Sciences along with Government Agencies.

We also provide accurate data entry and processing services alongside back office support services, survey management, mail fulfillment along with application and claims processing.

Our strategy involves employing the perfect combination of smart people, robust processes and technology, i.e., intelligent automation.

So now that you have learned about our full range of services and the high quality of our outsourcing services, are you ready to build a successful partnership with ARDEM for long-term success?

Schedule a Free Consultation Now!

 

You provide outsourcing services for which sectors and industries?

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ARDEM Incorporated provides comprehensive data entry and business process outsourcing services across all 50 states in the United States. We also cater to the global demand for our outsourcing services and have a long list of satisfied, high-profile clients including the U.S. Army, Veterans Administration, Department of Interior and National Institute of Health (NIH) along with big names like HubSpot, CNN, Edelman, and Ted Baker London among others.

Our client base comprises large multinational corporations (MNCs) along with SBEs and independent consultants. ARDEM is known for providing client-focused solutions along with an excellent track record of consistently exceeding our clients’ expectations. 

Our outsourcing services are highly valued due to our high quality of work, the accuracy of work delivered and a reputation for always delivering the processed data/output within or prior to the specified deadlines.

Advantages: Industry Experience, Qualified Experts, Problem-Solving Solutions, Scalable & Cost-Effective Solutions. 

Services: Finance & Accounting, Healthcare & Life Sciences, Government, Retail, Logistics, Manufacturing

 

What is your track record and how high is your rate of customer satisfaction?

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 “You have lowered our cost, increased our productivity and given us a significantly faster turnaround.  Not to mention the data quality and consistency is much better than when it was handled in-house.”

-Blue Buffalo

As the above testimonial demonstrates, ARDEM. has an impeccable reputation when it comes to our services and their positive impact on a business’s efficiency and productivity. The general feedback from our clients gives us high ratings for our services in terms of reliability, on-time delivery, real-time processing, ease of doing business and satisfaction with customer support received, to name a few. All this translates into a high rate of customer satisfaction. 

We also rank quite high in terms of our team’s attitude, courtesy and professionalism and the swift responsiveness of the company. This motivates us to keep optimizing and improving our processes to deliver successful solutions and build long-term partnerships for collaborative success. 

Our long list of satisfied customers and high-profile clients include the U.S. Army, Veterans Administration, Department of Interior and National Institute of Health (NIH) along with big names like HubSpot and Ted Baker London to name a few. 

 

Are you a data outsourcing company? Do you also offer data entry services and back office solutions?

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ARDEM is extremely proud to have been ranked as the top data outsourcing company in 2019.

Our team of data scientists, engineers and developers work together to build optimized data entry solutions. As a top data outsourcing company, we offer you a range of data processing services including data entry/extraction from paper forms, images, and even processing data entry directly into your company’s pre-existing database. 

When we talk about back office solutions, ARDEM creates a customized Back Office Outsourcing Team. The custom-built team comprises a dedicated Project Manager and handpicked FTEs with experience and industry knowledge to optimize your processes to boost efficiency and deliver success.

In addition, we offer our clients full IT support and an open line of communication to ensure we are always available to provide full back-office support.

Advantages: Eliminate Manual Errors, Faster Processing, Dedicated Team of Experts. 

Services: Data Entry Services, Document Processing, Application & Claims Processing.

 

Why should I go with ARDEM and not any other outsourcing company?

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As we proceed further into the age of digital transformation, any outsourcing company worth it’s salt will realize that business processes and outsourcing services themselves will undergo a drastic change. As a result, both outsourcing companies and businesses will need to keep evolving to stay up-to-date with the competition and incorporate the latest processes in-time for maximum gain. 

To achieve this, you need an outsourcing company that not only stays abreast of the latest processes and technologies but also offers you technical expertise and a strong team of analytical minds adept at evaluating and embracing the latest trends. 

This is exactly where the ARDEM advantage comes in.  We offer you expertise in data entry, extraction and processing, proprietary automation solutions, customized solutions, and cloud-based collaboration platforms along with real-time updates and visible results to promote trust and transparency, 

Advantages: Qualified & Experienced Team, Automation Solutions, Cloud-Based Solutions, Data Processing Solutions.

Services: Business Process Outsourcing, Automation, Finance & Accounts, Healthcare & Life Sciences, Logistics, Retail, Manufacturing, Government

How does ARDEM help improve customer service?

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ARDEM provides a variety of outsourcing solutions related to various processes in the retail industry that can help you improve your customer service. Our considerable experience working with multiple clients in the retail industry has taught us about the vital importance of customer experience, and how positive customer support and service can make or mar a company. 

With a growing customer base, it becomes a large task to utilize the data from loyalty programs, questionnaires, customer surveys, and more. Understanding the customer not only improves customer relationships, but it also allows you to optimize your market products and services.

Our customized retail outsourcing solutions help establish a streamlined business process to handle large volumes of data and back office support tasks, and this further enables our clients to reap the long-term benefits of a reduced overall cost, increased accuracy and efficiency, and faster turnaround times. All this works to improve customer service at your end. 

Advantages: Faster Processing Times, Real-Time Data Processing, Retail Document Processing & Conversion. 

Services: Sweepstakes Data Processing, Warranty Card Data Entry & Extraction, Data Mining, Order Fulfilment, Back Office Support, Order Processing

 Are you also a financial services outsourcing company?

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Yes, we provide managed financial services outsourcing and accounting solutions to a variety of clients both nationwide and globally. You can outsource all of your accounting department functions including individual functions related to accounts payable, expense reports, general ledger reconciliation, accounts receivable, bookkeeping, and bank reconciliation.

We employ a mix of smart people, smart processes and the right technology like automation and cloud-based management platforms to bring about digital transformation in your finance and accounting processes. 

Advantages: High Accuracy, Increased Efficiency, Faster Cycle Times. 

Services: Accounts Payable, Accounts Receivable, Invoice Processing, Bookkeeping, Finance & Accounting

Can you offer me customized outsourcing solutions for my company?

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The next big trend in outsourcing is customized outsourcing solutions and we at ARDEM can proudly say that we have customized business process outsourcing solutions since day one. 

Whenever we onboard a new client or business, our team takes the time to understand the current business processes and workflow, then we break down every step of the process and optimize it to deliver a fully tailored solution that transforms the current processes to deliver success. 

Advantages: Competitive Advantage, Higher ROIs, Reduced Costs, Customized Solutions. 

Services: BPO, Automation, Back Office Support, Finance & Accounting Solutions, Survey Management

How will you manage my project? What is your project management process?

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We start by understanding your process, following the golden triangle of consult-delivery-propose for optimized project management. 

Our team will get in touch with you directly to gain an initial understanding of your business needs, the full scope of work and any other additional requirements. We will then proceed to discover the details of your current processes to analyze the current workflow. Following this, our team proposes a solution that aims to optimize your workstream for maximum performance.

At this stage, ARDEM will recruit and train your team, implement automation and deliver the proof of concept. Based on the feedback received, we will further revise and define the best possible solution for you. However, we are not done yet. We will implement the finalized solution and then study its performance to optimize further and deliver a successful solution. Our project management guidelines will ensure transparency and open communication between you and our team at every stage of execution. 

Advantages: Customized Solutions, Successful Solutions, Reduced Costs, Improved Efficiency. 

Services: BPO, Back Office, Finance & Accounting, Data Processing, Government Solutions