Credit and Accounts Receivable Lead

Overview

Our brand is rapidly growing and it’s time to add to our Customer Success Team! We are looking for an enthusiastic Credit and Accounts Payable Lead who fits with our company culture and is excited to learn and manage Credit and AR services every day!

The Credit & AR Supervisor will manage account collections and credit limits/terms.

Essential Functions

• Manage customer portfolio of assigned accounts to include daily follow up on past due balances including sending/generating customer statements as well as properly documenting collection efforts.
• Reconcile customer accounts to ensure payments and credits are applied properly.
• Process credit card charges for US accounts.
• Process ACH payment requests from customers.
• Recommends and prepares account adjustments and receive approval if necessary.
• Review weekly aging reports and work accounts to efficiently and effectively reduce balances.
• Supervise a team of credit analyst which includes oversight, monitoring performance, coaching, and feedback
• Additional duties may be required.

Qualifications

• Bachelor’s degree in related field
• Certified Treasury Professional (CTP) or candidate would be a plus
• 3-5 years credit management and/or collections experience required
• Associates/Bachelor Degree preferred
• Proficiency in Word and Outlook. Intermediate to Advanced skill in Excel
• Close attention to detail
• Strong verbal and written communication skills

Competencies

• Must be organized, accurate, and detail oriented with the ability to independently and simultaneously prioritize multiple tasks while working under pressure to meet deadlines; not losing sight of goals.
• Demonstrate strong customer service skills; including follow up on pending matters,
• Ability to work independently, think critically, communicate considerations and recommendations concisely.
• Excellent written and verbal communication skills with the ability to effectively simplify policies and regulations.
• Ability to assess customer service issues, determine proper course of action and respond rapidly to requests.
• Flexible and capable of standing firm on his/her convictions with the ability to work collaboratively in a team environment.
• Sound judgement and discretion in dealing with sensitive and confidential data.
• Proficiency and technical aptitude with MS Word, Excel and ERP systems.

Experience

• Credit Management and/or Collections Experience: 3-5 years (Required)

About ARDEM

ARDEM has been around for almost 2 decades and is experiencing rapid growth and working for many notable large companies. We provide specialized “boutique” outsourcing and business automation solutions in the US and abroad. Companies come to us when they are looking for a true partner to help them grow for long term capacity. In each person we add to our customer success team- we are looking for them to help us provide our clients with the white glove service they desire.

Each solution we provide our clients with is unique. This means, you will always be faced with new challenges and exciting opportunities to grow your knowledge in various industries.