Business Process Outsourcing (BPO) has continued to evolve over the past decades. In the early 2000s, with the rise of the internet, general tasks and processes like calls, customer care and manufacturing were outsourced to countries with lower labor wages.
From the 2010s we have started to see even more skilled tasks like programming, software development, accounting and even creative design works being outsourced to take advantage of the labor of growing economies like China, India, and Vietnam.
Many companies question why they should outsource or what benefits they would see related to their specific projects and tasks. In order to get you started, we’ve answered some of the most common questions that may be floating through your mind.
How is Business Process Outsourcing Different Today?
Business Process Outsourcing continues to evolve and grow.
From the point of outsourcing of discrete tasks that were part of a larger business process to the outsourcing of the complete business process.
From processes with well-defined rule structure to processes which need to adapt to change.
From processes which were solely effort driven to man-machine processes.
Lastly, the shift onto process automation and use of AI for self-learning processes.
Why Do Businesses Outsource?
The end objective of business process outsourcing has always been the same. The outsourced state should be an Improvement on the current state. This could be Cost Reduction. This could be increasing the Speed of the Process. This could be Improving Quality.
What Processes are Businesses Outsourcing?
Almost every business process. Any process that requires human intelligence. This process could reside anywhere on the spectrum of “minimal human effort+ intense technology” where RPA and AI tools are being used today to “high human effort+ less technology” for tasks which still require much human interpretation, or, problem solving skills.
How Does ARDEM Help its Outsourcing Clients?
By being able to offer our clients business process outsourcing services across the complete spectrum from a “minimal human effort + intense technology” solution to a process which needs “high human effort + less technology”. By having strong Business Process knowledge and past experience in delivering outsourcing solutions across many industries. By bringing the best Talent and the best Technology to build the best solution for the client.
For more information on Outsourcing, feel free to contact ARDEM at pricing@ardem.com or call us at 908-359-2600.
