Automation and managed operations for freight and logistics
ARDEM designs, integrates and runs freight document and back-office workflows. We combine automation with specialists who manage validation, exceptions and the day-to-day work, helping your team handle changing volumes with clearer operating responsibility.
Start with freight bill processing automation, or explore freight-charge audit, proof of delivery and other logistics document workflows.
Tell us where work slows down, which systems you use and what needs to improve. You do not need a finished scope to start.
For carriers and logistics providers turning shipment documents into billing-ready records.
For teams validating freight invoices they receive against agreed rates and shipment records.
Retrieve and match POD records, research missing documents and support billing or dispute review.
Explore ARDEM Transportation Manager, the cloud solution built by ARDEM, and the integration work behind managed delivery.
Review relevant operating evidence: high-volume LTL processing and peak-day continuity, or connected freight billing and POD work.
Logistics business process outsourcing puts recurring freight administration into a defined operating workflow. For carriers, brokers, 3PLs, freight forwarders and transportation businesses, that can include BOL processing, billing data, POD records, rate checks and logistics data entry.
ARDEM helps determine which work can be automated, where review is needed and how the output reaches your systems. The engagement defines the records and rules, ARDEM’s operating responsibilities, your retained decisions and the measures used to review performance.
A billing workflow prepares outbound customer charges. A freight audit reviews incoming carrier charges. Document processing and monitoring have their own completion criteria. Choose the scope that fits the work you need done.
Automation, freight specialists and defined responsibilities in one managed operating approach. Learn about ARDEM.
Turn shipment documents into validated billing information. Define the capture, review, exceptions and system handoff your carrier billing workflow needs.
Capture and validate the required BOL fields, apply agreed customer rules and route incomplete or conflicting information for review.
Review status information from agreed sources, update records and escalate exceptions under defined procedures. Monitoring scope depends on the available data and authorized actions.
Capture and maintain customer orders, load confirmations and supporting records in the agreed workflow, with checks and exception ownership.
Review incoming carrier charges against the agreed rates and shipment records. Research discrepancies and document the outcome while preserving your approval authority.
Explore a specialist monitoring and escalation workflow for refrigerated freight, with agreed coverage, response responsibilities and permitted actions.
Retrieve, match and organize POD records for billing or dispute review. Track missing documents and mismatches through the agreed follow-up process.
Manage freight-forwarding documents, shipment data and related records with defined validation, indexing and delivery requirements.
In one published LTL engagement, ARDEM supported approximately 85,000 bills per week and cleared 20,136 bills on a documented peak day without backlog rollover. The case shows the operating model behind the volume, including quality review and backup coverage.
Managed processing capacity with specialist review and backup coverage.
Define the workflow. Connect the systems. Run the work. Improve it with evidence.
Start with document samples, current process steps, customer rules, available data and the systems that need the result. Agree which outcome counts as complete and how exceptions will be handled.
Establish access, field mapping, data formats and the handoff into your TMS, finance system or approved portals. Test representative work and exception scenarios against agreed acceptance criteria.
Your team sets business policy, approves material rule changes and retains decisions such as rates, disputes, claims and financial release. ARDEM runs the processing and follow-through defined in the engagement.
Define coverage, cutoffs, queue ownership, quality review and backup arrangements. Keep completed work, pending items and exceptions visible through the reporting and review cadence agreed with your team.
Review processing cost, accepted output, turnaround, rework and exception aging. Adjust approved rules and capacity plans as documents, customer requirements and volumes change.
For the broader transition approach, see how working with ARDEM works.
Measure the agreed usable output, including system acceptance where in scope.
Keep missing information and unresolved decisions assigned and visible.
Review the quality of accepted work and the causes of repeat corrections.
Set normal and peak-volume plans with coverage, cutoffs and escalation steps.
The technology discussion starts with your systems, rules and required output. We establish the interfaces, access, validation and operating responsibilities needed for the agreed workflow.
ARDEM Transportation Manager is a cloud solution built by ARDEM to help manage logistics back-office work, integrate client legacy systems and automate freight billing. It supports the managed operation rather than replacing the need for workflow design, exception ownership and an accountable delivery team. Supported interfaces, access and reporting requirements are confirmed for your scope.
Your existing systems remain part of the operating design. Any change to systems or responsibilities should be evaluated and agreed before rollout.
Document capture is a starting point. Define the validation, exception work and final handoff needed to make the output useful. Then evaluate automation alongside the operating responsibility that keeps the work moving.
Explore freight bill processing automation and outsourcing for a focused example.
Freight documents connect operational events with billing, customer service and finance. ARDEM supports recurring data and document work for carriers, brokers, 3PLs, freight forwarders and transportation businesses.
The scope can cover BOLs, freight invoices, PODs, load confirmations, shipment records and customer orders. Define the required fields, validation rules, document indexing and destination systems so the next team receives usable information.
Combine document capture, data entry and validation where each is appropriate. Track missing or inconsistent information, and review the output against the requirements of the downstream workflow.
Use automation and an accountable operations team to prepare freight billing information, resolve agreed exceptions and deliver the result to your systems. Explore the billing workflow.
Logistics BPO services manage recurring transportation back-office workflows such as freight document processing, BOL data capture, freight billing, POD processing, order entry, validation and exception handling.
Automation handles suitable repeatable steps. A managed operation also needs rules, validation, exception research, escalation and a dependable handoff. ARDEM designs and runs the scope agreed with your team.
System access, interfaces, formats and acceptance requirements are assessed during workflow design. The operating model may use your systems, approved portals and ARDEM technology according to the agreed scope.
Your team retains business policy and the approvals defined for the engagement. These may include rates, customer disputes, carrier settlements, claims and payment release. Processing responsibilities and escalation paths are agreed before rollout.
Start with accepted output, turnaround, quality, rework, exception aging, backlog and processing cost. Define the endpoint and measurement basis before comparing results. Captured data, completed bills and financial outcomes are different measures.
Share the workflow that needs attention, your current systems and the outcome you need. A defined scope can begin with freight billing, freight audit, POD processing or a wider logistics document operation.
