A large-scale consumer-centric home and retail healthcare services company reached out to us for assistance in processing lab requisition forms for COVID-19 testing. Their goal was to provide accurate lab results to their nationwide consumers within 48 hours.
ARDEM started by processing an average of 5,000 test requisition forms per week and have quickly gathered speed to process an average of 20,000 forms per day. The challenge with processing test requisition forms is that they are typically handwritten, which means OCR or optical character recognition cannot fully capture data to 100% accuracy. As a result, effort-based capture is required to ensure that relevant data including demographics, bar codes, facility information, etc. is extracted.
In the end, we streamlined our services to match their needs, processing the forms received within 12 hours with the utmost care to ensure the highest possible accuracy.