A premium outdoor furniture and accessories retailer was looking for help to streamline the shipping aspect of their order fulfillment process. Hundreds of orders are received daily via various retail outlets. Each retail outlet has its own unique process for fulfilling orders.
Each process involved manual and labor-intensive tasks to create the shipping labels, initiate the packaging process and execute package pick-up by a shipping service. After many years of the same process, the premium outdoor furniture the retailer decided to automate with ARDEM to reduce costs and allow in-house staff to focus on more value-add responsibilities.