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Feb 10
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Why Businesses Are Choosing AI-Driven Business Process Outsourcing in 2025

Why Businesses Are Choosing AI-Driven Business Process Outsourcing in 2025

By Business Process Outsourcing, Management

TL;DR – The BPO industry is undergoing a massive transformation with AI, generative AI, and RPA at the core of business automation. In 2025, companies are shifting towards AI-BPO (AI-driven business process outsourcing) services to reduce operational costs, improve accuracy, and streamline processes. Studies show that 78% of businesses plan to increase their investment in AI and BPO automation, with companies already experiencing up to 70% faster invoice processing and 50-70% cost savings. As AI-driven outsourcing services continue to reshape industries, organizations that embrace automation will gain a competitive edge. Discover how ARDEM is using AI for BPO solutions can future proof your business operations.
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Mar 11
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Top 10 Business Process Outsourcing Trends

Top 10 Business Process Outsourcing Trends

By Business Process Outsourcing

The top business process outsourcing trends continue to be an increased use of AI, increased use of business process automation and a larger move to the use of cloud services delivered from cloud platforms.

During the initial years, outsourcing was only used for basic processes such as data entry and payroll processing. However, as connectivity expanded and the technological skills of BPO companies advanced, businesses started outsourcing more and more processes/services. Today, you can outsource many backend processes and financial/operation functions such as invoice management, accounts payable processing, survey reporting, and utility bill management to name a few. 

This has driven innovation and created new business process outsourcing trends and practices. 

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