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How Automation Will Drive BPO Success In the Future

By June 26, 2020March 13th, 2024No Comments
How Automation Will Drive BPO Success In the Future

The global business process outsourcing market is expected to grow by 105.49 billion USD between 2020 to 2024 and this spike in numbers can be attributed to the transformation brought about by automation. 

After transforming the manufacturing sector through automated assembly lines that ensure uniformity and consistency across production and in the final product, automation is doing the same for everyday business processes. 

Just like manufacturing, automating essential business processes helps establish consistency in carrying out non-core, yet essential, operations such as invoice processing.  Once the bots have been coded to carry out your specific tasks in a certain manner, they can keep on performing those same processes in the same manner over and over again.

In fact, it has also been widely debated whether robotic process automation or RPA will take over BPO services completely. Well, the answer is quite simple, automation always needs to be backed by effective supervision. While automation does eliminate manual errors, it also has to be monitored by software engineers for quality control and future revision. 

So, while automation is the future of business process improvement, true efficiency is achieved with an outsourcing team that not just implements RPA to streamline your existing processes but also keeps tabs on it and can modify your existing RPA to cater to your fluctuating or changing needs. 

So, let’s explore further what makes automation the driving force behind business process outsourcing success:

Accurate Data Entry and Data Capture

Automation provides accurate data entry and data capture services.

Manual data entry can be rife with errors, especially when it is conducted in-house. In many cases, your already overburdened staff may even postpone data entry in favour of more urgent or pressing tasks. The best way to make the most of your enterprise data is to outsource tasks like data entry and data capture from both internal and incoming documents to an experienced partner that can take up your processes, study and improve them and then finally automate them. 

Data capture is an equally delicate process; you need to create bots that extract relevant data from invoices, utility bills, order slips or even shipping documents.  At ARDEM, we deploy our proprietary automation bots and a team of qualified data analysts, software engineers to study, optimize and automate your processes for efficiency, accuracy and speed. This frees you and your internal resources to focus on business growth and developing core competencies. When we talk of achieving operational excellence that boosts productivity, automation is the way to go. 

Complete Control and Greater Visibility

Automation also provides greater visibility and complete control over internal business processes.

A business has to run many internal operations like accounts payable processing, financial processes, bookkeeping and accounting etc., in the normal course of affairs. The main aspect that must be kept in mind while carrying out these functions is that data concerning all such processes must be processed correctly with data that is easily visible for better decision making. For example, for effective cash flow management, you need access to accurate figures regarding your resources, i.e., match your liabilities against expected revenue and see how much you will actually have in hand. 

One of the major reasons why automation is such a big part of outsourcing services: it doesn’t just optimize your processes by eliminating redundancies, it ensures that you have complete quality control over your process. Every step is performed as you want and once the process has been established it is performed the same way every time and as many times as you want. Unlike in the case of manual execution where fatigue and even carelessness can result in errors, bots do not get tired. When you partner with ARDEM, you also get access to our collaboration platform with a customizable dashboard. The dashboard shows you the status of your project in real-time, updating you about every file processed. Your dashboard can be further customized to view the analytics of your choice for actionable intelligence. 

To achieve total control and finesse in your operations, opt for business process improvement achieved via automation and implemented after extensive study and backed by experience. 

Versatile Solutions

RPA provides versatile solutions and can be implemented to update any internal processes.

Any technology that claims to be a true 21st-century digital solution needs to be versatile, i.e., applied for different purposes. So it doesn’t matter whether you need survey management services or are looking for high-volume transaction processing services, you can use robotic process automation to optimize and speed any of your internal business processes. 

Our software engineers combine artificial intelligence, machine learning and the advanced robotic process technology to create automated solutions for your specific needs. Software bots can be highly customized based on a specific set of rules in order to ensure there is always consistency with data. Automation is best used as a broader strategic tool for success; it is simpler, cheaper, and easier to implement as compared to some enterprise automation solutions through its relatively easy design.

Proprietary Software Bots

ARDEM provides advanced automation solutions using a range of proprietary automation bots.

ARDEM develops and deploys its own range of proprietary bots to carry out specific processes. For example, we deploy the Sumti bot series to process surveys for our clients. The unique advantage we had in creating Sumti is that we had performed the same steps that we now wanted Sumti to perform thousands of times. 

We designed Sumti based on our experience in processing millions of surveys for clients across different industries. We utilized Robotic Process Automation (RPA) technologies along with the latest tools in artificial intelligence and machine learning to create bots for collecting and reporting data from both online and handwritten survey forms.

The next stage of bots, the Sumti 100 can carry out the complete receipt process which includes parsing attachments from emails, separating forms based on the form version, splitting multi-page into single page file, encrypting, MD5 naming, etc.

Our proprietary bots maximize your ROI and help you achieve operational efficiency with automated workflows for efficient back-end support. We develop a proprietary range of bots that deliver successful solutions for varied industry processes. Our bots are self-sustainable and also capable of executing multi-sequence steps to execute complicated processes flawlessly.

Cost-Effective Solutions

RPA provides cost-effective outsourcing solutions.

Automation is not just the smart way forward, it is also an extremely cost-effective solution for your business. 

You need to ask yourself the following questions: Which parts of your current process can be revamped and streamlined further? What are the repetitive and time-consuming tasks that are filling up your existing employees’ time?

Once you have identified the areas that need improvement, you just need to tell us at ARDEM. We will study these processes and break them down. We further upgrade and revamp each and every step and stitch together an updated and automated workflow that executes every process flawlessly to give you higher returns on your investment. 

You don’t just save money with automation, you save your employees’ time, too. There is no longer any need to hire and train an expensive in-house team and your current workforce is free to focus on your company’s core competencies.

Communication and Compliance

Automation enables easy communication and ensures compliance.

The communication with automation is simple, once you have informed your project manager about your requirements, your task is done. The RPA bots are trained to execute your process and they need to be coded just once. After the process is set in motion, you no longer have to reinforce or repeat your instructions. The quality of work never falls and you simply have to relay any updates or changes in your requirements to your project and we will manage the rest. In addition, once we have programmed your bot to follow a prescribed set of procedures every time, we further record an audit trail of all actions undertaken consecutively to ensure compliance with your requirements throughout the entire process. 

Additionally, software bots can also be designed to extract data following all requisite compliances including GDPR and HIPAA along with compliances to protect sensitive identification data including PII and PCI. So, whether you need to implement quality control in all of your processes and need to secure confidential company data or client information, automation is the answer to all your problems. 

Flexibility and Competitive Agility

Enjoy increased flexibility and competitive agility with robotic process automation.

Every business has its ups and downs and therefore its operational needs keep fluctuating accordingly. With automation, we can match our services to your fluctuating needs, whether you need to scale up or down. We just reduce the number of bots allocated to your process when your needs go down. Similarly, if your processing requirements have increased, just inform your project manager of your updated requirements and we will allocate more bots to your workstream. 

Security and Confidentiality

ARDEM guarantees security and confidentiality while offering advanced outsourcing solutions.

As mentioned before, security is an important factor while outsourcing any internal business process. 

Security and confidentiality are at the forefront of every ARDEM contract; we recognize that with data security comes great responsibility, and that’s exactly why we practice ISO27001 that addresses security at 3 main levels: Physical, Network, and Employee.  Furthermore, our standard practices include VPNs, SSLs, encryption protocols during file for transfer and at rest. 

Apart from our security compliances and protocols, we are also extremely careful about who we expose your data to. In terms of our data entry services, access to sensitive data is strictly on a need-to-know basis, and we have measures in place that ensure that your data cannot be moved, saved, edited, or seen by unauthorized team members.

Our foundation started 16 years ago when working as a U.S. Federal Government contractor. We know security! Processing Confidential Materials is our forte. Throughout the lifetime of our company, there has never been any data breach of any kind. Sign an NDA to learn more!

We’re a family-based outsourcing company that combines innovation with quality service to provide successful outsourcing solutions to all our clients. 

Get in touch with us to discover your solution today!