The global business process outsourcing market is expected to grow by 105.49 billion USD between 2020 to 2024 and this spike in numbers can be attributed to the transformation brought about by automation.
In today’s world, technology is the single unifying factor that is transforming everything, from the way we carry out everyday essential tasks to the way we work, share and collaborate. If steam power was the driving force behind the industrial revolution, then advanced, cognitive automation can be rightly called the driving force behind the digital transformation in business.
In today’s competitive environment there is very little room for error and even less room for operational delays and inefficiencies which leads to a constant need for business process improvement. Backed by automated workflows and smart processes, businesses are continually redefining the limitations of what they can achieve and being left behind is simply not an option.
Business process improvement or BPI refers to the practice of analyzing, redefining and improving essential business processes for optimum performance and improving the quality of customer experience.
Businesses are relying on outsourcing to provide a more cost-effective and efficient solution for the wide-ranging tasks of Finance and Accounting. For many businesses, finance-related tasks, such as accounts payable, are time-consuming and repetitive. Outsourced Finance and Accounting Processes allow businesses to focus on business growth. Read More
When outsourcing work that you are currently doing in-house a decision has to be made. Do you want to only hire out the people doing the task, or, are you looking to outsource the complete process as managed services? Read More
Surveys are created to collect data responses from your selected audience. Data could be collected from different population segments. Employee satisfaction surveys from employees. Customer responses for market studies. Patient Satisfaction surveys from patients receiving services from Providers. And so on. So how does ARDEM create a bot for processing survey data? Read More
Outsourcing is a fantastic way for businesses to improve efficiencies and performance. Business process outsourcing, or BPO, is the practice of contracting a specific work process or processes to an external service provider. Here at ARDEM Incorporated, we build the best outsourcing solutions by melding skilled people, effective processes, and innovative technologies. We work with businesses of all sizes, from independent consultants to large companies. Read More
In the Survey Workstream at ARDEM, we process a very large number of Surveys daily. These surveys are for multiple different clients and each survey content and format is different. The processing of surveys requires an excess of a hundred separate steps. Starting with sorting and separating of different surveys, file encryption and decryption, data capture of hundreds of fields, data quality audits, data tabulation, creation of presentation charts and ending with data delivery. As a result, businesses often find this process to be time consuming and inefficient. ARDEM utilizes bots for collecting and reporting data from surveys to help automate this process. Read More
Machine learning and artificial intelligence greatly increased the efficiency of businesses by automating various back-end processes. Using tools such as data capture and bots allows a larger volume of data to be extracted and verified to reduce the turnaround time. By utilizing a set of rules, it allows a more uniform and consistent set of data to be extracted. While these modern technologies such as RPA have been shown to increase efficiency, there are often variables that are overlooked which can easily lower accuracy and quality. Read More