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How Outsourcing has Moved from a Support to a Core Operation.

By January 18, 2023April 16th, 2024No Comments
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In today’s rapidly changing business environment, outsourcing has emerged as a key strategy for businesses looking to stay competitive. Though outsourcing has been around for years, it has recently taken on a greater role in businesses.

It has evolved from being used primarily for support functions to being used for core operations. More companies have realized the benefits of business process outsourcing. They have adopted BPO for efficient business growth.

Overview of The Shift From Outsourcing Support to Core Operations.

The shift from outsourcing support to core operations is a gradual process driven by various factors. In the past, non-critical tasks like customer service, back-office work, and accounting were typically outsourced. These tasks were seen to be less crucial to a business’s performance overall. Those could be readily outsourced to specialized companies.  

However, now businesses have grown accustomed to the idea of outsourcing. Also, they have understood the benefits of business process outsourcing. So, they have started to rely on it for more strategic and critical operations.  

These days, many businesses outsource their essential functions. These include product development, manufacturing, logistics, R&D, and even marketing and sales. A new age for enterprises has begun. Here, outsourcing is more important as a vital business strategy. This shift from support, like back office outsourcing, to core operations has ushered in a new era for businesses. Businesses are more dependent on outsourcing as a key business strategy. It has opened up new opportunities for companies and changed how businesses operate. It has made outsourcing a critical part of their operations and strategies.  

For instance, an enterprise can outsource most of its value chain to a sizable business process outsourcing (BPO) firm. The value chain includes product development, manufacturing, logistics, and IT support. Despite outsourcing, they can retain its management and marketing departments in-house. So, they outsource some tasks to a BPO with the knowledge and resources to perform them efficiently. Thus, the enterprise can concentrate on its key capabilities and promote expansion.

Reasons for The Shift

Cost reductions, availability of specific expertise, and leveraging technology have all contributed to this transition. Companies have realized that outsourcing these crucial tasks may enhance productivity, scale, and perform better. Also, companies may simply scale up or down their outsourced activities in response to changing market conditions. So, outsourcing also enables greater agility

Outsourcing companies have become centers of excellence. They provide a wide range of specialized services and a multi-dimensional skill set. BPO providers frequently employ teams of specialists with a high degree of training and competence in their specialized disciplines. It enables them to offer a high quality of service and knowledge.

Why Choose ARDEM for Outsourcing?

ARDEM is a leading provider of business process outsourcing services. We specialize in customized outsourcing solutions. We’ve been providing a wide range of services to businesses of all sizes for more than a decade. We have a highly skilled and experienced team of experts in their respective fields. They enable us provide a high level of service and expertise to our clients. 

Here are the reasons companies trust us: 

  1. Cutting-Edge Technology: ARDEM leverages cutting-edge technology and advanced tools. They help us streamline processes and deliver efficient outsourcing solutions. 
  2. Global Presence: With a global presence, ARDEM can provide outsourcing services across different time zones. We also ensure round-the-clock support and seamless collaboration. 
  3. Focus on Quality: ARDEM prioritizes quality in every aspect of business outsourcing services. So, we ensure accuracy, reliability, and consistency in all deliverables. 
  4. Cost-Effective Solutions: By outsourcing to ARDEM, companies can benefit from cost-effective solutions. We help them save on overhead expenses and increase their bottom line. 
  5. Commitment to Excellence: ARDEM is committed to excellence in everything it does. We strive to exceed client expectations and deliver exceptional results. 
  6. Flexible Engagement Models: ARDEM offers flexible engagement models. They can be customized to meet the unique needs and requirements of each client. Thus, we ensure maximum flexibility and scalability. 
  7. Proven Track Record: With a proven track record of success, ARDEM has established itself as a trusted partner for outsourcing services. So, we deliver results that drive business growth and success. 
  8. Skilled Team: Our team consists of highly skilled and experienced experts in various fields. Thus, we ensure that we provide top-notch service and expertise to our clients. 
  9. Specialized Government Services: ARDEM has a long history of successfully assisting the public sector with specialized government outsourcing services. These services help government organizations improve performance, increase efficiency, and reduce costs.
  10. Automation Expertise: ARDEM specializes in automation solutions. These include Optical Character Recognition (OCR) and Robotic Process Automation (RPA). This helps us streamline repetitive tasks. So, you can use outsourcing processes to improve efficiencies in your business.


Overall, there are many things that have led to the rise of BPO companies as centers of excellence. The main reason is, of course, the shift from support to core operations. But, you can’t deny the increasing popularity of BPO cost-effective solutions. Also, outsourcing companies is the way to access specialized expertise and resources. Besides, BPO providers allow businesses to focus on their competencies and drive growth. Therefore, they have become a valuable partner for many companies.

At ARDEM, we are committed to helping businesses succeed through outsourcing. With our expertise and technology, we can help you tackle your in-house challenges and reach your business goals. To find out more on how you can use BPO for efficient business growth, reach out to ARDEM now.