Category

Business Trends

Trends change constantly, which means that the way business is conducted needs to be flexible and versatile. That is why businesses choose to outsource their in-house tasks. ARDEM provides insight and awareness for business trends in the outsourcing industry from FAQs to tips for business growth.

How ARDEM's Proprietary Ticketing System Drives Collaborative Success

How ARDEM’s Proprietary Ticketing System Drives Collaborative Success

By Business Trends

We live in a culture of speed, we want faster communication, faster internet, and faster delivery of all our desirables. If the pizza doesn’t arrive within 30 mins, you want it to be free. If the video doesn’t stream fast enough, you simply switch to another platform. 

The age of digital transformation and high-speed internet has created a corresponding need for speed in our lives as well. Today, the difference between swift and efficient customer service or slow and cumbersome service can make or break a company. 

In this age of fast services and instant gratification, you also need smart solutions to speed up your business processes, especially customer service and support. People are no longer satisfied with the current state of affairs, they want innovative and advanced services and they want them now.

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Looking for an Effective Way to Work from Home? We have a Cloud-Based Solution for You!

Looking for an Effective Way to Work from Home? We have a Cloud-Based Solution for You!

By Business Process Outsourcing, Business Trends

As the world faces the biggest health crisis since the 2009 Swine Flu outbreak, we need to stay strong and come together as a community to combat COVID-19 and keep our loved ones safe. This means practising social distancing and opting for work from home as required. 

The first and most important thing to do is to not give in to the panic and mass hysteria and to follow the official WHO Guidelines for prevention and safety. Another thing to keep in mind during these trying times is to trust information only from reliable sources and to not credit every piece of information circulating on social media. 

While the outbreak of COVID-19 has created many challenges, a major problem being faced by many across the world is the challenge of how to conduct essential business processes as they work from home. 

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10 Outsourcing Trends that Will Transform the BPO Industry in 2020

Top 10 Business Process Outsourcing Trends in 2020

By Business Process Outsourcing, Business Trends

Outsourcing can be called the combined creation of the modern era of global trade, improving geopolitical relations and worldwide internet connectivity that enables collaborations and integrations across cities, countries and even continents. 

During the initial years, outsourcing was only used for basic processes such as data entry and payroll processing. However, as connectivity expanded and the technological skills of BPO companies advanced, businesses started outsourcing more and more processes/services. Today, you can outsource many backend processes and financial/operation functions such as invoice management, accounts payable processing, survey reporting, and utility bill management to name a few. 

This has driven innovation and created new business process outsourcing trends and practices. 

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What is Business Process Outsourcing?

By Business Process Outsourcing, Business Trends

Simply put, Business Process Outsourcing (BPO) is a process by which any business organization delegates non-primary business tasks to a third party. This enables the ability to increase focus on the primary activities of running the business. BPO companies provide all sorts of services, such as, Human Resources (HR), Customer Relations, Data Entry Services, Call Center Services, Accounting Services, etc.

Today, the outsourcing environment has become so diverse that companies can outsource their entire workflow. Read More

Automate Your Business Processes with ARDEM Incorporated

By Automation, Business Process Outsourcing, Business Trends

Outsourcing is a fantastic way for businesses to improve efficiencies and performance. Business process outsourcing, or BPO, is the practice of contracting a specific work process or processes to an external service provider. Here at ARDEM Incorporated, we build the best outsourcing solutions by melding skilled people, effective processes, and innovative technologies. We work with businesses of all sizes, from independent consultants to large companies. Read More

How ARDEM uses Bots for Collecting and Reporting Data from Surveys

By Automation, Business Process Outsourcing, Business Trends, Data Entry Services

In the Survey Workstream at ARDEM, we process a very large number of Surveys daily. These surveys are for multiple different clients and each survey content and format is different. The processing of surveys requires an excess of a hundred separate steps. Starting with sorting and separating of different surveys, file encryption and decryption, data capture of hundreds of fields, data quality audits, data tabulation, creation of presentation charts and ending with data delivery. As a result, businesses often find this process to be time consuming and inefficient. ARDEM utilizes bots for collecting and reporting data from surveys to help automate this process. Read More