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Business Process Outsourcing

Can BPO Services Help Companies Gain Competitive Agility?

By May 6, 2020March 13th, 2024No Comments
Can BPO Services Help Companies Gain Competitive Agility?

The modern age is one of technological innovation and positive customer experience that depends on faster processing and delivery of products and services. As companies race against each other to provide superior services, they need to be incredibly agile to adapt to the constantly changing needs and demands of today’s world.

It is hard to juggle everything from running internal operations smoothly to delivering high-quality products or services on-time and adapting based on the latest market trends. However, one swift and effective way to gain competitive agility is by opting for outsourcing or BPO services that help perform essential business tasks with greater accuracy and speed.

Outsourcing essential processes like accounts payable or utility bill processing help take care of important yet repetitive tasks, freeing your internal resources to focus on your core competency. As you streamline and improve your services or products, you gain business and scale up your operations. A trusted and experienced outsourcing partner will also scale their BPO services to match your needs thereby providing you with competitive agility and scalability.

So, let us find out how BPO services can help your business scale swiftly:

Faster Processing and Greater Accuracy

BPO services offer faster processing with great accuracy.

Processing your data internally can result in errors, duplicate bills or statements and delays as data entry and processing often take a backseat with employees focusing on primary tasks.

Instead of overburdening your internal teams, it is better to opt for BPO services to help process all your data. An outsourcing partner who comes with considerable industry experience will have tried-and-tested processes for capturing, entering and processing your data. Furthermore, the accurate entry of data and its timely processing will be treated as a primary task and performed efficiently resulting in high-quality output.

At ARDEM, we employ advanced technology including optical character recognition or OCR, machine learning and smart automation to generate accurate output within shorter cycle times.

Real-Time Insights and Updates

The ARDEM Collaboration Platform offers real-time updates and actionable insights.

To truly achieve competitive agility and feel comfortable about outsourcing your internal processes, you need a reliable partner who offers extensive BPO services along with transparent processing.

Viewing the status of your processing in real-time helps you keep an eye on the status of your work and also allows you to make any new changes or relay any new information or requirements for your updated scope of work.

The ARDEM Collaboration platform is a cloud-based collaboration platform that allows you to upload data and share it directly with the remote team processing it. The platform also gives you access to a dashboard that provides you with a clear window into your processing in real-time.

The dashboard also offers customizable views that allow you to view the analytics of your choice. This, in turn, provides you with actionable insights that help you make smarter business decisions for faster growth and competitive agility.

Specialized Services for Essential Processes

BPO solutions offer specialized services for essential processes.

An experienced outsourcing company that has successfully executed thousands of solutions is a desirable outsourcing partner due to the knowledge and experience gained year after year to create the most efficient and robust processes.

One of the ways in which BPO services provide companies and business competitive agility is by offering specialized services for different processes including accounts payable and invoice processing; payroll processing, data management, document processing, sales order processing and more.

While ARDEM offers you the benefit of human innovation, proven processes and advanced technology, our specialized services are also custom-tailored to every client’s specific requirements. These customized solutions further help streamline our client’s workstream for swift and efficient processing.

Scalable Solutions for Agile Expansion

BPO services offer scalable solutions for agile expansion.

As your business grows, so will your operations and your processing requirements. To achieve true business agility and gain a competitive edge over your rivals you need scalable outsourcing solutions that can match stride with your growth.

At ARDEM, we offer our clients agile, scalable solutions that match their specifications every step of the way. As your operations expand and your processing demands increase, we allot more resources to process the increased volume of data without pause or break.

Streamline Your Workflow

BPO services help streamline your workflow.

When we talk of business expansion and growth, competitive agility is required on the outside but it is driven on the inside, i.e., by running efficient processes.
Outsourcing services are not just limited to performing your internal processes, they also entail constant revision and improvement of the current operations for greater accuracy and an efficient workstream.

At ARDEM, we deploy our advanced automation bots to your workstream to capture, process and aggregate your data in a streamlined and effective manner. As your operations expand, we assign more bots to increase efficiency and streamline your processes further.

Collaborative Partnership

BPO companies like ARDEM offer collaborative partnerships.

Outsourcing goes beyond simple BPO services, your outsourcing company acts as your business partner. After all, their success depends on your success as well.

Business process outsourcing also deals with business process improvement and business process automation. An outsourcing partner that is in sync with the latest technology and business practices will help you transform your business processes as well.

Success and competitive agility are driven by smart people, tailored processes and automated technology and at ARDEM, we deploy these resources in the best possible manner to give our partners a competitive edge over others.

The ARDEM Advantage

ARDEM has considerable experience in creating timely, responsive outsourcing solutions for clients across a wide range of industries and services.

Here’s why we are trusted by our clients and have been ranked among the top outsourcing companies by Clutch and GoodFirms:

Data Management Services

ARDEM offers specialised data management services.

At ARDEM, we are known for our extensive data management services. In fact, ARDEM itself is an acronym for Automated Retrieval of Data in Electronic Media as the company’s primary objective was to digitize office processes by converting paper files into digital files to provide easy accessibility and enable faster sharing of data.

We enter and assimilate data from a variety of sources including digital documents, email attachments and even physical documents that can be mailed to our headquarters in New Jersey. We also process data from images and paper forms among other documents.

Using our high-speed scanners and OCR technology, we process and convert your documents to extract vital data. Our proprietary data entry system employs double-key entry among other measures to enter data accurately, after which it is mined and aggregated by our proprietary software bots. The final output is of high-quality and is directly transferred to the client’s database for swift and easy access.

Remote Working Solutions

BPO services that provide remote working solutions.

The modern office is not hampered by the limitations of geographical boundaries and time zones. Quarantine or not, true competitive agility comes from leveraging diverse talent and the ability to manage teams remotely.

The ARDEM Collaboration is a cloud-based digital workplace that allows you to stay connected and manage teams remotely while also managing remote teams. The platform also provides cloud content storage and multiple communication features that allow you to build strong remote teams through effective interaction.

Back-Office Support Solutions

ARDEM also offers extensive back office support services.

As a reputed BPO services provider, we have built successful back-office support solutions for small and medium enterprises along with mainstream industries leaders.
Our experiences have led us to build collaborative solutions that help businesses scale new heights by executing back-office functions efficiently while eliminating manual errors and enabling them to focus on their core competencies.

Data Confidentiality and Security

ARDEM has strict protocols in place to ensure data confidentiality and security.

With data security comes great responsibility and at ARDEM, we are aware of the importance of securing our clients’ sensitive data.

Our security is built on ISO2700 that addresses security at three levels, the physical, network, and employee. We are also GDPR compliant and have our HIPAA, PCI and PII ordinances already in place.

We have also implemented a slew of security measures including VPNs, SSLs, encryption protocols to guard your data. Additionally, we are also extremely careful about exposing your data. Access to sensitive data is provided on a strictly need-to-know basis, and we have strict guidelines in place that ensure that your data cannot be moved, saved, edited, or seen by unauthorized team members.

Finance and Accounting

We are known for our specialized finance and accounting services.

We offer extensive and fully-managed financial and accounting outsourcing services to a variety of clients nationwide. You can outsource all of your accounting department functions to us and we will manage them from start to finish.

Our extensive BPO services related to finance and accounting also include individual functions related to accounts payable outsourcing, auditing expense reports, general ledger reconciliation, accounts receivable, bookkeeping, and bank reconciliation services along with financial statement analysis and spreading financial data.

Financial Services offered by ARDEM:

  • Accounts Payable
  • Accounts Receivable
  • Bookkeeping Services
  • Invoice Processing
  • Accounting Services
  • Financial Services

Logistics and Supply Chain

BPO services for logistics and supply chain management.

At ARDEM, we have considerable industry experience in processing huge volumes of logistics data including freight billing, bill of lading and purchase orders.

We have considerable experience in executing a number of logistics and supply chain processes including logistics data entry, document conversion and processing that generate high-quality output. When it comes to logistics outsourcing, our BPO services guarantee that your processes run smoothly while reducing your cost of operations by an immediate 30%.

Additionally, Outsourcing the data entry process and document processing allows you to eliminate the repetitive back-end tasks, and refocus your internal resources to focus on core business for competitive agility.

Healthcare and Life Sciences

ARDEM offers advanced outsourcing solutions for healthcare and life sciences.

ARDEM has also built successful healthcare outsourcing solutions for clients across the medical, research and pharmaceutical sectors. We convert and process medical or healthcare-related documents including medical records, insurance applications, medical claims, and even test requisition forms. All these forms contain sensitive data that needs to be manipulated and processed with great care and precision.

These documents also contain extremely sensitive information including PHI/PII which need to be processed and protected carefully. However, we are happy to say that security and accuracy are at the forefront of each ARDEM contract and we already have all our requisite documents in place to protect sensitive medical data. .

Our outsourcing solutions also help to streamline healthcare processes to handle large volumes of back-end tasks, resulting in greater efficiency and even improved healthcare service.

Utilities and Energy

BPO Services that help with utility and energy bill processing.

Our utility bill and energy management solutions help transform your current process using a combination of automation and effort-based processing to increase accuracy, shorten your turnaround time, and reduce your costs.

From the receipt of utility bills until final payment, ARDEM provides utility bill management solutions to streamline the entire process and prevent late fees. In fact, our extensive utility database can map out thousands of different vendors making utility bill data management
considerably easier.

Once data is captured from utility bills, it is streamlined to view across all accounts, meters, and locations. You can then use the ARDEM Invoice Manager to identify the best methods to lower costs and achieve your sustainability goals.


Our retail services help improve customer service.

ARDEM also provides retail outsourcing services to a variety of retail clients nationwide. In the retail industry, the most crucial fact is customer service and that’s why you need to place extra focus on positive customer support and service.

As your customer base grows, it becomes harder and harder to utilize the data from loyalty programs, questionnaires, customer trends, and surveys, etc. Aggregating all this data helps you understand your customers better and allows you to optimize how well you are marketing your products or services.

Our retail outsourcing services establish an optimized business process to handle large volumes of back-end tasks, and in return, you get to enjoy the long-term benefits of a reduced overall cost, increased accuracy and efficiency along with competitive agility.

Our Retail BPO Services include the following:

  • Sweepstakes Data Processing
  • Warranty Card Data Extraction
  • Data Mining
  • Order Fulfilment
  • Back office Support
  • Order Processing


We offer specialized BPO services to manufacturing firms.

We have also built timely, responsive outsourcing solutions for essential manufacturing processes.

Over the years, we have surmised that the primary challenge in manufacturing is maintaining an efficient process to provide quality work within a strict deadline. Our experience improving the back-end processes in real-time has allowed us to build outsourcing solutions to increase efficiency in streamlining processes. Entering data from orders, invoice processing, conversion costs, document management, and other tasks can help decrease workload pressure and allow the manufacturing company to focus their resources on running core operations.

Over the years we, at ARDEM Incorporated, have gained valuable industry experience which combined without deep-knowledge of data management and document processing services enables us to create streamlined processes and optimized BPO services across sectors and industries.

Come, discover just what you need! Get in touch with us for a free consultation today!