Factors Affecting the Outsourcing Industry in the U.S and How to Tackle Them.

Outsourcing has recently evolved into a prevalent trend among companies. It is often chosen for business continuity and cost efficiency. Many companies have started working remotely, post the Covid-19 pandemic. Many others have resorted to a hybrid work structure.

This article focuses on the factors affecting the U.S. outsourcing industry. We’ll also look at ways to tackle these business process outsourcing challenges.  

There might be many risks associated with outsourcing a particular task or operation. The benefits of business process outsourcing outweigh such risks.

Here’s a list of the challenges US outsourcing companies (BPO) face:

Companies outsource some of their business processes previously managed by their in-house team. So, they may find a sudden loss of control over those operations. Miscommunication can lead to inefficiencies. It may impact the project’s quality or delivery time.

Solution – Before hiring a BPO partner, firms must check their experience handling clients. Companies must also set up a point of contact to manage the outsourced processes. They must establish certain KPIs and set timelines for meetings and updates etc.

Many companies are new to outsourcing. They may find it challenging to maintain proper communication with the outsourcing companies. Barriers to effective communication may undermine project quality.

Solution – Companies must establish dedicated business hours to communicate with the outsourcing company. A standardized communication mechanism and proper escalation protocols can also help.

Business process outsourcing benefits include gaining a competitive edge without an in-house team. Companies must assess the costs associated with outsourcing. Then they must compare them with managing an in-house team. Additional expenses may add up to the original cost, but may be unnecessary for the firm. This includes redeployment, troubleshooting, and software upgrades.

Solution – Companies must interact with the outsourcing company when entering into an agreement. They should request transparency in the cost estimate. Firms must define the exact project requirements to the vendor. This must be done at the initial phase to get an accurate cost estimate.  

Finding a reliable and trusted outsourcing partner is crucial. It is one of the most common problems companies face. It is because they do not look into the backgrounds of BPO companies

Solution – There are a few checkpoints to find a trustworthy BPO. The first one is – the number of projects and clients handled by the firm. Then comes the experience of an outsourcing company. Next, reviews of the firm for their outsourcing services. Last, but not the least, is its access to the latest technology.

Outsourcing exposes some company assets to the outsourcing firm. Data leakage from the outsourcing firm may land companies in serious trouble

Solution – Companies must check the following before selecting an outsourcing company:  

1. Data security protocols.
2. Privacy. 
3. Data protection measures. 
4. Intellectual property that involves trade secrets. 
5. Copyrights and patents.  
6. HIPAA compliance (if applicable). 
7. Non-disclosure and service-level agreements.

ARDEM is one of the best BPO companies in the US. We ensure operational efficiency for our clients to reduce costs.

Here are the business process outsourcing solutions offered by ARDEM: 

1. ARDEM uses a well-organized framework for businesses to control their tasks.  
2. ARDEM follows an efficient communication framework with the latest technological platforms. We provide real-time updates on the status/progress of the given tasks.  
3. ARDEM provides cost-efficient solutions for its clients and follows a transparent costing approach.  
4. ARDEM is known for its reliability, quality of service and on-time delivery performance.  We have been in the industry for more than two decades. Our clients are happy with our outsourcing services. We use cutting-edge technology, including BPO automation, to excel in our services. 
5. ARDEM addresses data security at multiple levels as a standard practice for securing client data. We use VPNs, SSLs and PGP encryptions. We also comply with HIPAA regulations.

Outsourcing challenges are well-handled by BPO-service companies. A trustworthy outsourcing partner like ARDEM, effectively organizes and manages business tasks. This helps companies boost profitability and cut costs. ARDEM also maintains strict data security and compliance measures. Thus, we ensure total data protection. With us, companies can leverage  BPO for efficient business growth. If you want to take your business to the next level, reach out to ARDEM now!