The RPA market has continued to grow exponentially and is anticipated to attain $13.4 billion in 2030, from ~$2 billion in 2021. Here is an overview of the top trends in RPA for 2023 and how businesses can use them for digital transformation.
1. RPA Center of Excellence
An RPA Center of Excellence (CoE) is a centralized business unit responsible for deploying, standardizing and maintaining RPA solutions across different business areas. As more businesses deploy RPA into their processes, such as customer service, HR, IT etc., they are moving toward building a CoE to tackle all the RPA-related tasks.
2. Combining RPA with Upcoming Technologies
A typical application of RPA is to automate rule-based, repetitive back-office tasks such as data reporting. However, with a combination of new technologies, RPA can help the front office in leading end-to-end automation tasks. For example, a customer service chatbot can be integrated with an RPA bot to automate client requests, extract data directly from text, human speech etc.
3. Embrace Intelligent RPA
In a survey, nearly 90% of C-level executives state they use some level of intelligent automation in their organizations. Intelligent RPA implies augmenting RPA tools with machine learning and artificial intelligence capabilities such as Optical Character Recognition (OCR), natural language processing (NLP) and deep learning. Additionally, as a part of a Deloitte report, organizations have stated that cognitive RPA has already exceeded their expectations by 16-26%.
4. Automate Cybersecurity Measures with RPA
With a growing number of data branches and security leaks, RPA can significantly help to automate cybersecurity measures as it eliminates human intervention in privileged data processing and can notify users of cyber attacks.
5. Increased Dependency on Outsourcing Companies for RPA-based solutions
With businesses adopting RPA into a large number of processes to save time and costs, 2023 could witness a shift in such processes to BPO service companies. The outsourcers who offer RPA as a service to cater to existing processes can manage such tasks efficiently and reliably without the business incurring considerable costs.
How Can Outsourcing Help?
BPO service providers can help businesses optimize existing tasks by using the latest technologies, such as RPA, in their processes, thereby increasing efficiency and decreasing costs. ARDEM is BPO services company that offers a wide range of automation systems for its clients, such as OCR and ICR data capture, Machine Learning and Artificial based solutions, service bots, automated tasks and data processing, process management executions and optimizations and much more. ARDEM serves a wide range of clients across diverse sectors and strives to deliver cost-efficient solutions with complete accuracy and reliability. ARDEM uses a well-structure cloud and collaborative platforms to enhance process efficiency for its clients.
Conclusion
The use of RPA is expected to grow in the future, with more companies relying on technology to deliver cost-efficient solutions. BPO companies have access to the latest technological tools and are all set to help businesses attain higher efficiency while minimizing costs. A blend of RPA with the newest innovation can help companies to achieve significant results, enhance efficiency, increase profitability and reduce turnaround time.
ARDEM provides Business Process Outsourcing and Business Process Automation Services to established companies to help them improve operational Efficiency and Reduce Costs. For more information please reach out to us at pricing@ardem.com or call us at 908-359-2600.
