Even as the sudden and unprecedented switch to remote working took the world by surprise last year, BPO companies like ARDEM channeled their remote working and collaboration capabilities to help companies adapt to the changing times.
The top business process outsourcing trends continue to be an increased use of AI, increased use of business process automation and a larger move to the use of cloud services delivered from cloud platforms.
During the initial years, outsourcing was only used for basic processes such as data entry and payroll processing. However, as connectivity expanded and the technological skills of BPO companies advanced, businesses started outsourcing more and more processes/services. Today, you can outsource many backend processes and financial/operation functions such as invoice management, accounts payable processing, survey reporting, and utility bill management to name a few.
This has driven innovation and created new business process outsourcing trends and practices.
