Back Office Support Services
Back Office Support Services to Improve Operational Efficiency and Reduce Costs
Back Office Support Services are business services such as data entry services, bookkeeping services, accounting services, customer service, administrative support services needed for human resources, sales order processing, invoice processing services, and a host of business processing services needed for efficient functioning of a business. Outsourcing back-office support services can help improve operational efficiency and reduce operational costs. A back-office outsourcing service provider can also deliver operational expertise and provide access to business process automation technologies to improve your back-office processing operation.
Why Back Office Services Are Needed
Back Office Support Services Improve Your Operations
Back-Office Support Services include Data Entry Services, Document Processing Services, Application Processing, Form Processing, Large volume Transaction Processing, and almost any back-office support process where data is collected, processed, interpreted, verified, or validated for business decision making. Back-Office Support Services help increase productivity of the business operation and when outsourced also help with cost improvement.
Back Office Outsourcing Services can also help you to scale your business quickly, adjust quickly to changing market demands, and help with your business digital transformation. Outsourced Back Office support offers flexibility for businesses to efficiently handle varying workloads.
Data Entry Services
Claims Data Entry
Freight Bill Data Entry
Invoice Data Entry
Insurance Data Entry
Survey Data Entry
Utility Bill Data Entry
Document Processing Services
Claims Processing
Invoice Processing
Sales Order Processing
Sample Processing
Survey Processing
Utility Bill Processing
Transaction Processing
Finance and Accounting
Freight and Transport
Healthcare
Insurance
Data Extraction Services
Claims Data Capture
Forms Data Capture
Invoice Data Capture
Utility Bill Data Capture
Invoice Processing Services
Expense Processing
Freight Invoices
Time Reporting
Vendor Invoices
Utility Bills
Virtual Training Services
Account Payable Analyst
Data Entry Analyst
Freight Bill Analyst
Utility Data Analyst
Partner with ARDEM
See How Satisfied Our Clients Are
It has been fantastic working with ADREM. With each project we give them, they continuously prove that they are worth our business. They can always be trusted for a well executed, professional, and speedy experience.
Alvin Ailey
ARDEM provides an easy way to scale up or down based on volumes. There is no way we can keep up with the higher volumes, so the team has kept us up to date.
MiMedx
If you’re out of time and resources to get a critical project done call ARDEM! They’re quick to understand your goal and equally as quick to get it done and done right!
Chemtrade Logistics
I have been working with Ardem for a few years – they are always responsive, professional and go the extra mile
Principis Capital
I have had a very positive experience working with ARDEM. Everyone on the team is easy to communicate with and very adaptable to what we need. If there is ever a mistake made, they take the time to understand why it happened, and correct it going forward. Very impressed with their work so far!
MRC Media
A client begged us to get data form them same-day to meet an audit deadline. After jumping through a million registration hoops, we got them connect. [ARDEM] not only GOT to the account before I had a chance to…but then added TONS of history and ALSO for each datapoint aggregated usage, supply, delivery, etc. for two separate meters.
WegoWise
We have worked with ARDEM for about 10 years. They provide excellent customer service and accurate data entry. Thank you!
NRC
Open communication in a timely fashion. Excellent customer service.
Clark Country, Nevada
We are very pleased with the professionalism and attentiveness of the ARDEM employees.
Uppababy
Very helpful, collaborative and clear communicators.
New York Canals
They are available whenever we need them even in short notice. So professional and efficient. It has been a pleasure working with ARDEM over the past few years.
On Campus Market
They are always professional and very easy to work with. Responding quickly and efficiently.
Montgomery Township School District
Which Industries Benefit from Back-Office Support Services?
Back-Office Support Services Benefit Logistics, Utilities, Accounting, Health, Retail and Manufacturing Industries.
For information to be actionable it needs to be available in a digital format. This data could be collected from the web. It could be data from PDF files. It could be data collected from scan images.
Freight Bills of Lading, Vendor Invoices, Utility Bills, Retail store data, Order fulfilment, Public Opinion Survey, Health Test forms all generate large volumes of business data. Data Entry Automation, Machine Learning and AI technologies are used by ARDEM to deliver higher data accuracy, reduce data processing cycle time and reduce costs for our clients in these industries. Back-Office BPO Services are utilized for streamlining back-office operations for insurance back-office operations, law firm back-office outsourcing, in freight forwarding back-office outsourcing and for many other back-office business process outsourcing requirements. Back-Office Service support companies can provide back-office cost reduction with the use of back-office automation.
Back Office Support Services for Logistics and Supply Chain
How Process Automation is Improving Freight Forwarding Back Office Outsourcing
Bill of Lading
Expedite Bill of Lading (BoL) entry and processing to improve efficiency.
Freight Bill
Accurate freight bill entry and processing to ensure accurate billing for each shipment.
Order Fulfillment
Eliminate manual processing to accurately create shipping labels, enter orders, and process invoices.
FTL and LTL
Increase visibility of FTL and LTL and reduce operational costs for streamlined processing.
Utility Bill Data Management
Back-office teams manage utility documents, including paper bills, images, and downloads from utility websites, handling data entry and capture, while ensuring organized and accessible data management for further processing.
Expense Tracking
Utility bill data management services enable businesses to effectively monitor their expenses, allowing for budget control and preventing unexpected overages by tracking utility costs.
Utility Bill Payment
Back-office teams collect payment data from utility bills, create payment files, and execute Accounts Payables transactions to ensure timely payments and prevent service disruptions.
Sustainability Reporting
Back-office support includes sustainability reporting and energy data analysis, with utility consumption data collected and analyzed to optimize energy consumption and support sustainability reporting.
Accounts Payable Services
Back-office services, including data entry, have a critical role in ensuring that financial records are spot on to preventing errors and mix-ups that could send the company’s finances into a tailspin.
Accounts Receivable Services
Back-office services make sure the checks received are swiftly deposited and that bank reconciliations happen on time.
Bookkeeping
Back-Office Support Services for entering accounting transactions for Bookkeeping.
Invoice Processing Services
Businesses handling a pile of invoices every month employ Data entry, Data capture, and Automation to make sure that invoice data is collected and processed quickly and accurately.
Enhanced Data Accuracy
Back-office support, including data entry, ensures data accuracy in medical records, improving patient care and overall outcomes.
Streamlined Medical Claims
Back-office teams shorten payment cycles by swiftly entering and capturing data from medical claims and help healthcare providers deliver quality care to patients.
Rapid Test Requisition Processing
Back-office support enables rapid Test Requisition Form Data Entry, ensuring accurate and timely delivery of data to our clients for swift decision-making.
Insurance Back Office Outsourcing
Insurance back-office support services could include claims processing, accounting services, and any other administrative support services provided to insurance companies to run their daily operations.
Seamless Medical Data Entry
Outsourcing Medical data entry, with the support of efficient back-office services, helps in maintaining comprehensive and accurate records.
Sales Order Processing
Efficient back-office support services streamline the sales order processing, ensuring accurate data entry of new customer orders, thereby improving the order-to-revenue cycle for retailers.
Data Mining
Utilizing Data mining, Research, and predictive AI, back-office support services empower retailers with valuable business intelligence, helping them make informed decisions and stay ahead in the market.
Rebate Data Entry
Back-office support services play a pivotal role in rebate Data entry, processing and verifying rebate claims using double-key data entry and automation technologies to ensure accuracy.
Order Fulfillment
Back-office services assist retailers in processing customer orders with speed and precision, leading to faster order fulfillment and improved customer satisfaction.
Bill of Materials Data Processing
Back-office support services excel at efficiently processing and capturing data from Bills of Materials and Material Specification Sheets, providing a significant boost to Manufacturing Record Management.
Material Safety Data Sheets
Back-office teams adeptly handle the data entry and data capture tasks associated with Material Safety Data Sheets, ensuring that crucial safety information is managed effectively.
Order Management
Data entry and data processing for streamlined and rapid order fulfillment are made more efficient with the support of back-office teams.
Large Format Engineering & Architectural Drawing Conversion
Back-office support services play a pivotal role in the digital scan conversion, indexing, and data capture from Engineering and Architectural Drawings and help in enhancing Manufacturing Document Management and accessibility.
Back Office Outsourcing Service
How to Build the Best Back-Office Outsourcing Service Team
Depending upon the size and complexity of your Back-Office Outsourcing Service requirements your team should consist of some or all these functions.
Project Manager for the Back-Office Service Engagement
The main point of contact. Their job is to ensure that your project runs smoothly and will communicate between you and your team.
Back-Office FTEs
FTEs with the correct skill sets required for your Back-Office Service assignment. Right sizing of your Back-Office Service team to assure 100% on-time delivery.
Full IT support for your Back-Office
Providing infrastructure, configuring network, setting up credentials on ARDEM Workspace for your Back-Office Service team to function effectively.
Do We Need Support from Developers for the Back-Office Engagement
Process automation requires innovative technology. Our Development team is often needed to create custom solutions that help you achieve success in the outsourcing of your Back-Office Service needs.
Human Resources and Training Needs in Back-Office Engagements
Selecting the best talent for your Back-Office Service requirement. Both initial and ongoing training of your back-office service team. Human Resource and Training experts at ARDEM serve a critical function as part of your back-office team.
How Do You Outsource Your Back-Office Service Needs
Your Back-Office Outsourcing Service requirements are unique. In some cases, the Business Process is straightforward, the team required is small. Or the Back-Office Outsourcing process needs are complex and need the deployment of a large team. We first understand your current process and then utilize our Back Office Process Outsourcing Best Practice knowledge to deliver the Best Back-Office Service to you. Our adaptable Back-Office Management Services efficiently cater to the outsourcing of both simple and complex processes.
What Skills Do You Need for Your Back Office Processing
We Build Your Back Office Outsourcing Team
Success in Back Office Outsourcing requires starting with the right talent. Your team is qualified and trained to perform your outsourcing assignment. The best global talent is selected to work on your business process. Each back-office team member has relevant industry experience and the technical qualifications needed to bring success to your back-office outsourcing initiative. Additional backups are trained and available on the bench to ensure the best customer experience with outsourcing.
Why Successful Back Office Outsourcing Needs Excellent Implementation
Back Office Outsourcing Implementation
Your Back Office Outsourcing Team is trained and ready. Back Offices Process workflows are mapped. Work Instructions and Training videos describing the business processes are created. Your business goals are understood. Quality plans are created to assure consistent high quality of work. Performance Metrics are defined. Tracking and Reporting of business process outsourcing objectives starts. By carefully selecting and training the best talent for your specific needs, we help optimize your Back-Office operations. This can lead to a significant reduction in Back-Office costs while maintaining high quality of operations.
Why Technology is Important in Back Office Outsourcing
Continuous Innovation in Back Office Outsourcing
Automation, Machine Learning, Artificial Intelligence and our Cloud Platform technologies are continuously improving back-office business processes. Our customers benefit from our ongoing investment in new and better ways to provide business process outsourcing solutions.
Learn More
ARDEM Technology Platform
With ARDEM Technology we take the brightest minds, advanced technologies, and robust processes to design the best outsourcing solution. We have automated thousands of processes from a wide range of industries to help tackle your in-house challenges. ARDEM’s Back-Office Support Services and automation expertise boost efficiency and slash operating costs for businesses.
