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How Automation Supports Back Office Operations for Healthcare Companies.

By October 26, 2022March 18th, 2024No Comments
Healthcare back office outsourcing automation blog

Healthcare companies deal with a lot of redundant tasks like recording patient history, invoice processing, managing insurance claims for patients etc. These tasks are monotonous, time-consuming and prone to human error. Automation allows for taking the edge off these tasks and augmenting efficacy.

According to a survey by the Healthcare Financial Management Association (HFMA), wherein 112 healthcare leaders were interviewed, shows there is an upsurge in the use of automation systems. Around 82% of organisations have already started their journey of automation and are either in testing phases or monitoring results for the same. Near 19% have reported positive results for their tests and wish to expand their usage.

How Automation is Beneficial for Back Office Operations

Back Office Outsourcing

Elucidating the term automation, it depicts a scenario where processes can initiate, carry out the task and reach the required final output without any human intercedence. The pandemic has compelled industries to take the help of automation to manage the enormous data and support back-office operations.

Here are some of the prominent ways automation helps:

Reduced Costs

Automation helps healthcare professionals to lessen the stress of working on multiple tasks simultaneously. It also aids professionals to avoid overtime shifts and reduce the overall burden on the organisation. Curtailing overtime, staff can focus more on patient care and eradicate errors relating to insurance payouts or back office operations.

Protection of Privacy

We implement a slew of security measures to protect your data.

According to the Health Insurance Portability and Accountability Act (HIPAA), it is essential to protect the personal information and protected health care information of patients. Automation proves to be a great tool as it manages data ensuring compliance with HIPAA, and also allowing access to only authorised personnel.

Easy Data Transfer

Automation can prove to be a boon for healthcare data entry services. It helps to reduce the congestion in the process of gathering data for a patient and sharing it with other departments. This provides solid back-office support.

Error Reduction

A cut down on human intervention can always offer big benefits to a healthcare organisation. Automating invoice processing aids is a faster and more efficient collaboration between different departments within the organisation.

Boost Patient Satisfaction

A diverse number of factors affect patient satisfaction. Treatment is one segment. But, the ease of booking an appointment, getting through insurance claims and uncomplicated check-ins also prove critical.


ARDEM offers automation solutions for the of healthcare industry. We also provides expert solutions for back-office operations outsourcing. ARDEM also offers its services using end-to-end automation for insurance claims processing, revenue cycle management and managing test requisition forms. 

ARDEM provides insurance outsourcing services which helps healthcare organisations to manage enormous volumes of data with increased accuracy and improved efficiency. Outsourcing services can help get escalated returns, lower costs and a quick turnaround.

ARDEM provides Back-Office Support Services and Business Process Outsourcing Solutions (BPO) for healthcare organisations. It helps to visibly reduce the cycle time and improve customer satisfaction. For more information please reach out to us at or call us at 908-359-2600.