While we may be dealing with the resonating effects of the COVID-19 pandemic for the next 2 years to come, one of the biggest changes the current situation has brought about is the increased demand from businesses for a digital workplace that is suited to their needs.
The ongoing crisis and the corresponding need for social distancing have led to an immediate switch to remote working systems in order to ensure that businesses keep functioning in the midst of the quarantine.
The top business process outsourcing trends continue to be an increased use of AI, increased use of business process automation and a larger move to the use of cloud services delivered from cloud platforms.
During the initial years, outsourcing was only used for basic processes such as data entry and payroll processing. However, as connectivity expanded and the technological skills of BPO companies advanced, businesses started outsourcing more and more processes/services. Today, you can outsource many backend processes and financial/operation functions such as invoice management, accounts payable processing, survey reporting, and utility bill management to name a few.
This has driven innovation and created new business process outsourcing trends and practices.
In the modern era of digitization, everything runs on data. As we make further inroads into the upcoming age of artificial intelligence and smart automation, the way we capture, extract and process data will undergo a drastic transformation and require smarter data entry services.
As more and more organizations digitize their records and more businesses start opting for real-time data processing, data entry services need to be well defined and incorporate strong process management aided by technology, especially in the outsourcing industry.
Cloud computing offers on-demand network access for a variety of different tools and resources providing businesses with increased flexibility and improved management. Businesses quickly find that an in-house IT management team becomes costly. Outsourcing companies can provide customized cloud service solutions based on the unique needs of a business whether it is just a server to view and upload documents or a fully outsourced process. Outsourcing cloud management enables the ability to provide technology solutions at a lower cost while also providing back-end IT support to meet all in-house business challenges. Read More
A common concern for many businesses that are deciding to outsource is the fear of losing control of their business process. Quite often we hear of businesses that have had negative past experiences of offshore outsourcing which ended up becoming more of an outsourcing disadvantage than a cost-effective solution. So how do some businesses find success while others suffer the consequences? One of the best practices for successful outsourcing is to clearly define your process, keep an open line of communication, and have proper documentation of work. Read More
GDPR is the standardized data protection law for all individuals within the European Union which placed stricter rules for the control and processing of PII. This places the accountability onto both the Controller and the Processor of sensitive data. What is the difference between the GDPR data controller vs data processor? Read More
Large volumes of data often become a problem for any growing business. While both tedious and time consuming, data entry is one of the most common processes businesses choose to outsource. To ensure data security, there is no internet connection throughout the entire process of offline data entry. Read More
