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Business Process Outsourcing

BPO or Business Process Outsourcing is the combination of people, process, and technology to provide the best customized solution. At ARDEM, we utilize our deep industry knowledge and expertise to not only bring you the best ROI, but also an increase in productivity.

Mar 11
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Top 10 Business Process Outsourcing Trends

Top 10 Business Process Outsourcing Trends

By Business Process Outsourcing

The top business process outsourcing trends continue to be an increased use of AI, increased use of business process automation and a larger move to the use of cloud services delivered from cloud platforms.

During the initial years, outsourcing was only used for basic processes such as data entry and payroll processing. However, as connectivity expanded and the technological skills of BPO companies advanced, businesses started outsourcing more and more processes/services. Today, you can outsource many backend processes and financial/operation functions such as invoice management, accounts payable processing, survey reporting, and utility bill management to name a few. 

This has driven innovation and created new business process outsourcing trends and practices. 

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Dec 27
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What is Business Process Outsourcing?

By Business Process Outsourcing

Simply put, Business Process Outsourcing (BPO) is a process by which any business organization delegates non-primary business tasks to a third party. This enables the ability to increase focus on the primary activities of running the business. BPO companies provide all sorts of services, such as, Human Resources (HR), Customer Relations, Data Entry Services, Call Center Services, Accounting Services, etc.

Today, the outsourcing environment has become so diverse that companies can outsource their entire workflow. Read More

Dec 09
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What Are the Top 4 Outsourced Finance and Accounting Processes?

By Business Process Automation, Business Process Outsourcing, Invoice Processing

Businesses are relying on outsourcing to provide a more cost-effective and efficient solution for the wide-ranging tasks of Finance and Accounting. For many businesses, finance-related tasks, such as accounts payable, are time-consuming and repetitive. Outsourced Finance and Accounting Processes allow businesses to focus on business growth. Read More

Sep 06
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How to Create a Bot for Processing Survey Data

By Business Process Outsourcing, Business Process Automation

Surveys are created to collect data responses from your selected audience. Data could be collected from different population segments. Employee satisfaction surveys from employees. Customer responses for market studies. Patient Satisfaction surveys from patients receiving services from Providers. And so on. So how does ARDEM create a bot for processing survey data? Read More

Aug 28
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Automate Your Business Processes with ARDEM Incorporated

By Business Process Outsourcing, Business Process Automation

Outsourcing is a fantastic way for businesses to improve efficiencies and performance. Business process outsourcing, or BPO, is the practice of contracting a specific work process or processes to an external service provider. Here at ARDEM Incorporated, we build the best outsourcing solutions by melding skilled people, effective processes, and innovative technologies. We work with businesses of all sizes, from independent consultants to large companies. Read More

Aug 07
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success on an outsourcing project

4 Factors that Help Deliver Success on an Outsourcing Project

By Business Process Outsourcing

Our customers come to us because they want to reduce costs. They come to us when they want to improve their process efficiency to deliver success to an outsourcing project. At ARDEM we build business process automation solutions to help our clients cut their back-office processing costs and improve their business work processes.

Over three decades of successfully delivering projects to my clients, I have learned that answering the following questions have helped me achieve success. Read More

Jul 29
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How ARDEM uses Bots for Collecting and Reporting Data from Surveys

By Business Process Automation, Business Process Outsourcing, Data Entry Services

In the Survey Workstream at ARDEM, we process a very large number of Surveys daily. These surveys are for multiple different clients and each survey content and format is different. The processing of surveys requires an excess of a hundred separate steps. Starting with sorting and separating of different surveys, file encryption and decryption, data capture of hundreds of fields, data quality audits, data tabulation, creation of presentation charts and ending with data delivery. As a result, businesses often find this process to be time consuming and inefficient. ARDEM utilizes bots for collecting and reporting data from surveys to help automate this process. Read More