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What is robotic process automation and how does it work?


Robotic process automation is a strategic tool for success that applies advanced AI, machine learning and automation technologies to optimize business processes. 

We customize software bots by coding them to perform according to your optimized business processes. You can simply log in and upload your files into our cloud server after which ARDEM’s cloud-based robotic process automation kicks in. Our bots extract and organize the data from the extracted files. The processed files are compiled and ready to be downloaded at your convenience.

Advantages: Cost Reduction, Improved Accuracy/Quality, Increased Productivity, Enhanced Customer Experience. 

Services: Business Processes Outsourcing, Data Entry, Data Mining, Application & Claims Processing.

How does business process automation help my business?


Business process automation (BPA) refers to the process by which complex business processes like data entry, document management, etc., are optimized and automated to provide successful business growth solutions. 

At ARDEM, we offer our clients advanced business process automation with our proprietary ARDEM bots that are configured to your exact process requirements. 

Our bots are capable of carrying out multi-process sequences; they receive data, separate the different data forms, split them into different categories, and output the data into a flat file, and then proceed to name and encrypt the final output. Discover advanced automation solutions for your business with ARDEM today!

Advantages: Intelligent Automated Solutions, Advanced Bot Technology, Efficient Workflow. 

Services: Financial, Healthcare, Logistics, Retail, Commercial, Manufacturing, Government

Does ARDEM offer tech support outsourcing?


We offer businesses a variety of tech support outsourcing solutions including business process automation, robotic process automation, and ARDEM automation with our proprietary range of software bots.

Our headquarters, in New Jersey, hosts the in-house cloud-based network that enables us to provide our clients with advanced cloud computing solutions inclusive of cloud collaboration platforms like ARDEM collaboration, as well as cloud-based BPaaS solutions for invoice management, accounts payable processing, utility bill management, and survey management among others. 

Advantages: Machine Learning & AI Technologies, OCR Technology, Customized Solutions. 

Services: ARDEM Data Capture, ARDEM Automation, ARDEM Cloud Platforms.

What services can I outsource for my business?


Over the years, outsourcing has grown from just data entry services to cover a wide spectrum of solutions including accounts payable processing, invoice management, utility bill management, survey reporting, and customer service solutions.

At ARDEM, apart from the above services, we also offer a variety of automation services including business process automation, robotic process automation, and ARDEM automation

We also link business with cloud computing services through our cloud-based collaboration platforms: ARDEM Collaboration, the ARDEM Invoice Manager, the ARDEM Survey Manager, and the ARDEM Utility Manager. These platforms provide real-time access to data and trends.   

Advantages: Customized Solutions, Automation Solutions, Cloud-based Solutions.

Services: Business Outsourcing Services, Real-Time Data Processing, Automation Services, Collaboration Platforms. 

How does ARDEM build my team and match the employees to my needs?


At ARDEM, we sincerely believe that successful solutions start with a successful team. We curate the most qualified team members with deep industry knowledge and extensive work experience to provide the highest accuracy and quality of work based on your industry. All team members are college-educated.

For example- for an accounts payable solution: analysts will have relevant experience working in your financial suite (i.e. Microsoft Dynamics).  Also, they will have a college background in the following areas: Finance/Accounting, Mathematics, Engineering.

Each team consists of a qualified Project Manager, the appropriate number of analysts, along with full IT support, and a competent program/developer team, who come together to create successful solutions for your business.

Additionally here at ARDEM, we take pride in becoming a part of your business team and are always available exactly when you need us. We listen to your needs. The ability to scale when needed is always just a simple phone call away.

Advantages: Multiple Skill Sets at one effective rate, Fully-Equipped Team, Project Managers, Data Analysts, Data Scientists, Quality Control Team, IT Support, Net Developer, Programmers. 

Services: Business Process Solutions, Back Office Support ServicesAccounts Payable, Invoice Management Solutions.

How do I know that my data is secure while outsourcing services offshore? Do you have any data security measures in place?


One of the biggest concerns while outsourcing your business processes is the fear of data theft or breach. While your fears are completely justified, it is important to know that outsourcing companies are equally serious about this threat and employ a series of security measures to protect your sensitive data. 

At ARDEM, we recognize that with data security comes great responsibility, and that’s exactly why we practice ISO27001- this addresses security at 3 main levels: Physical, Network, and Employee.  Appropriate redundancies are in place at all 3 levels. Standard practice for us includes VPNs, SSLs, encryption protocols during file transfer and at rest, Biometric security protocols, as well as HIPAA, PCI and GDPR compliance.

Apart from our security compliances and protocols, we are also extremely careful about who we expose your data to. In terms of our data entry services, access to sensitive data is strictly on a need-to-know basis, and we have measures in place that ensure that your data cannot be moved, saved, edited, or seen by unauthorized team members.

Our foundation started 16 years ago working as a U.S. Federal Government contractor. We know security! Processing Confidential Materials is our forte. Throughout the lifetime of our company, there has never been any data breach of any kind. Please ask for more security information to be provided during the initial discovery.

Advantages: ISO27001, SOC2, HIPAA, PCI, GDPR Compliances, Stringent Security Measures, Assured Data Security.

Services: Data Extraction, Data Mining, Data Analysis, Data Capture.

What is India’s primary competitive advantage in business process outsourcing services?


As one of the fastest-growing economies in the world, India has a large youth population composed of well-educated adults with the zeal to prove themselves and do better. The availability of a highly committed, analytical workforce that delivers consistent services of high quality at a more reasonable price makes India the perfect destination for business process outsourcing services. Our operations office in Lucknow, India, boasts of a strong team of college-educated professionals who come with strong analytical and problem-solving skills to deliver successful solutions. 

ARDEM is a global outsourcing provider.  ARDEM Partnerships provide the benefits of working with our team that is located both in the United States along with our Global operations located in Lucknow.  This means your company receives all the benefits of offshore outsourcing with the added benefit of onshore outsourcing. No need to worry about timezone delays, language barriers, or lack of visibility into your process- we have you covered!

 Advantages: Visibility, Fully Outsourced Solutions, Highly Educated Team, Greater Throughput Efficiency, Increased Productivity, Faster Turnaround, Competitive Pricing.

Services: Business Process Outsourcing Services, Real-Time Data Processing, 3-Shift Schedules, Trained and Qualified Team. 

Do you also provide data entry outsourcing services? What sets you apart from other data entry companies?


Did you know that ARDEM was ranked among the top data entry outsourcing companies in 2019

We provide a wide range of data entry outsourcing services, whether it be data entry from paper forms or images, and even process data directly into your database. With the aid of our proprietary and innovative technologies, we guarantee a higher level of efficiency and accuracy that translates into a higher ROI for you. 

Our Data Entry Solutions are built so that you can focus on what matters most to your company.  Let us handle the details of data entry. Our solutions will always deliver the highest quality of data, in the fastest cycle time, at the most competitive price.

Advantages: Proprietary data entry process to yield ~100% accuracy. Automated Data Capture + Effort-based data entry processes, Online Data Entry Directly to Your System, Automated Data Feed via API, Flat File Delivery to your ERP.

Services: Data Extraction, Data Mining, Data Analysis, Data Capture, Data Entry for Surveys, Data Entry from Invoices, Rebates, Claims Processing, Document Indexing.

What are the benefits of business process outsourcing?


Traditionally, the main and most obvious benefit of business process outsourcing is the reduced operating cost. Instead of hiring expensive resources, you simply outsource your business process to a third-party agency with a different compensation structure and smart resources. 

However, in reality, the scope of business process outsourcing is so much more than simply reducing the cost of operations. Outsourcing enables you to enjoy higher quality services that give you a competitive advantage. The outsourcing of business processes like data entry or invoice processing also frees up your existing resources, leaving you free to focus on key competencies and scaling your business.

Advantages: Lower Cost of Operations, High-Quality Work, Scalable Growth Solutions. 

Services: Data Entry, Cloud Collaboration Platforms, Finance & Accounting, Survey Manager.


What are Back Office Services?


Back office services are solutions built to handle the administrative and support processes in a company that is traditionally non-client facing. Processes include finance and accounting, record or application processing, data entry, and compliance type needs.

When it comes to providing back office services, no one is as committed as ARDEM to create a streamlined process that manages and executes your back end operations seamlessly.

We analyze your business needs and tailor the perfect team for your business consisting of application engineers, database designers, workflow experts, process and quality engineers, trainers, and project managers.

Advantages: Qualified Project Managers, Analytical FTEs, Full IT Support, Developers, Programmers, Transparency, Continuous Improvement.

Services: Data Entry Services, Document Processing, Application Processing, Order Entry, and Claims Processing.